Empower users with any level of coding experience to build low-code apps fast and add IT oversight with the Citizen Developer Program through ServiceNow.
Citizen Development Program Plan Pilot Scale
Build a successful citizen development programme Unleash the power of citizen developers with ServiceNow. Build apps quickly with IT oversight, guardrails and governance for all skill levels. Get Started
Drive fast and agile digital transformation with citizen development that delivers amazing experiences, boosts capacity and accelerates app development. Cultivate citizen-led innovation.
The growing need for citizen developers

Flat budgets aren’t slowing the demand for new business apps. Cut the IT backlog, accelerate digital transformation and reduce the app gap with the help of citizen developers.

BENEFITS Citizen development Code less, deliver more Ensure business agility as your teams adapt and address business needs. Increase efficiencies at scale Unite citizen developers and IT to build, test and implement new apps. Prevent shadow IT Maintain IT oversight of citizen developed apps.
70% Of orgs will use low-code / no-code by 2025 4X More efficient than full-stack developers 75% Onboarding time saved with low-code developers
Foster collaboration and rapid app dev with App Engine. Learn More
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See why Gartner named ServiceNow a Leader in Enterprise Low-Code Application Platforms*.

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Empower citizen developers Engage creators of all skill levels to build mission-critical apps quickly, with more creators and less complexity. More App Dev App Engine Studio Speed business growth and empower developers of all levels with a low-code visual app dev environment.   Flow Designer Automate business processes as digital workflows across departments, apps and systems.   Process Automation Designer Build and manage complex workflows easily with no-code playbooks and our enterprise app dev platform.   Integration Hub Reduce costs, complexity and risk as you simplify process automation throughout the enterprise.   App Engine Management Center Manage low-code app dev–all from one place. Set guardrails, apply standards and check compliance.   Automated Test Framework Perform functional testing of your applications and simplify platform upgrades.   Mobile App Builder Create and deploy native mobile experiences using an intuitive designer.   UI Builder Create custom workspaces and audience-specific portal pages for engaging personalised experiences.  
Our ServiceNow citizen development programme provides our community of citizen developers the framework to create their own new features and functionality... Afton Deren Citizen Development Program Owner, Jabil
Launch your programme Plan
Plan Create a plan to bring citizen developers into your app dev culture. Define a vision, roadmap, roles and responsibilities. Identify the right use cases to get started. Get Started
Pilot
Pilot Kick off training and simultaneously test your citizen developers with your pilot project. Stress-test IT support for your growing citizen development community. Build Your App
Scale
Scale Expand your programme by adopting and executing more use cases. Celebrate successes while ensuring programme health and app quality with regular IT assessments. Grow Your Programme
Resources Workbooks Set Up an Executive Steering Board to Lead Strategy Governance Manage Application Development on the Now Platform Videos Scale Low-Code Without Sprawl Video

* Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, By Jason Wong, Kimihiko Iijima, Adrian Leow, Akash Jain, Paul Vincent, 20 September 2021.
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