Unify and simplify cyber and risk operations on a single AI platform. Streamline threat response and boost resilience with connected data, AI and workflows.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    Risk & Security
    
        
    
        
    
    
        
    
        
            
                Overview
            
        
            
                Products
            
        
            
                Resources
            
        
    
 
    
        
    
    
        
        
    
        Organisations worldwide trust ServiceNow
        
    
        
        
            
        
            
        
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
            
        
    
 
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Build resilience with AI‑driven risk and security
        
    
        
            
    
        
            Reduce risk, cost and disruption to your business with risk and security solutions designed for the agentic AI era.
        
    
        
        
            
        
            
        
            
        
    
    
    
    
    
 
    
    
        
    
    
    
  
  
    
    
    
    
    
    
    
    
    
        Security Operations
        
    
    
      
    
        
            Simplify and automate threat and vulnerability management and response while reducing risks to your organisation.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
         
    
    
        
        
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        Integrated Risk Management
        
    
    
      
    
        
            Enable an integrated approach that builds operational resilience and mitigates risk.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
         
    
    
        
        
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        Find ServiceNow risk and security solutions by use case
        
    
        
        
    
        
     
    
 
    
        
    
        
    
        
    
        
            
                AI Governance
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Control AI and risk at scale
        
    
        
            
    
        
            Control AI from one platform—gain enterprise-wide visibility to strategise, govern and scale AI with confidence.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Integrated Risk Management
        
        
      
    
      
        
          Strategic Portfolio Management
        
        
      
    
      
        
          IT Asset Management
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "With AI Control Tower, businesses can oversee AI workforces... helping ensure each agent is aligned, coordinated, optimised and delivering impact at scale."
        Amit Zavery
        President, Chief Product Officer and Chief Operating Officer, ServiceNow
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
            
                Incident Management
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        AI-driven response to threats
        
    
        
            
    
        
            Respond swiftly to new threats and enhance cyber resilience through collaborative, automated AI workflows.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Security Incident Response
        
        
      
    
      
        
          Threat Intelligence Security Center
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "ServiceNow helps us keep customers' production lines running by safeguarding our IT services and business continuity."
        Yasushi Kazawa
        Information Security Department, ICT Headquarters, NSK Ltd.
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
            
                Exposure Management
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Prioritise and respond efficiently to vulnerabilities
        
    
        
            
    
        
            Gain comprehensive visibility into assets, risks and threat intelligence to accurately identify vulnerability risks. Leverage AI-driven workflows integrated with IT to enable rapid and efficient response.  
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Vulnerability Response
        
        
      
    
      
        
          Security Posture Control
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "The Now Platform® has increased the effectiveness of our vulnerability management programme and provides actionable insight for continual improvement."
        Howard Atlas
        Director of Vulnerability and Configuration Management
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
            
                Third-Party Risk
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Reduce third-party risk
        
    
        
            
    
        
            Identify, assess and mitigate risks associated with third-party relationships. Enhance organisational resilience and compliance by managing vendors from onboarding to retirement. 
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Third-Party Risk Management
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "It's much easier to manage third-party risk with ServiceNow than with a spreadsheet as we used to do."
        Regina Dillon
        Information Security Third-Party Risk, Senior Manager, CareSource
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
            
                Enterprise Risk and Compliance
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Transform risk and compliance
        
    
        
            
    
        
            Unify Governance, Risk and Compliance (GRC) across the enterprise with connected data, automated workflows and AI-powered insights. Contextualise risk, speed up resolution and stay compliant.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Integrated Risk Management
        
        
      
    
      
        
          Business Continuity Management
        
        
      
    
      
        
          Privacy Management
        
        
      
    
      
        
          Environmental, Social and Governance (ESG) Management
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "By adopting the best-in-class process of ServiceNow GRC, we can track and respond faster throughout the audit lifecycle."
        Stavidor Madhok
        Head of Business Infrastructure Technology Management, Wipro
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
            
                Operational Resilience
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Drive enterprise-wide operational resilience
        
    
        
            
    
        
            Anticipate, prevent and respond to operational disruptions across IT, HR, security, finance and facilities teams.  Rapidly respond and recover from adverse events by unifying teams on an AI platform.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Learn More
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Solution includes:
        
    
    
    
      
        
          Integrated Risk Management
        
        
      
    
      
        
          Business Continuity Management
        
        
      
    
      
        
          Third-Party Risk Management
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        "Our ServiceNow project was not an implementation, it was a transformation. Risk became visible and action became possible."
        Andreea Obreja
        ServiceNow Platform Owner, VIG
        
    
    
    
    
    
    
    
    
    
    
    
        
    
 
 
    
 
            
        
    
        
    
        
    
        
    
    
 
    
    
    
        
        
    
        Industry leaders rely on ServiceNow
        
    
        
        
            
        
            
        
            
                 
    
    
        
        
            See All Stories
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
        75%
        
    
    
      
    
        
            Faster full control attestation of compliance work
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
    
      
         
    
    
        
        
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        700+
        
    
    
      
    
        
            Hours saved per year in risk management
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
    
      
         
    
    
        
        
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        38%
        
    
    
      
    
        
            38% less spent on risk mitigation
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
    
      
         
    
    
        
        
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        100%
        
    
    
      
    
        
            Critical IT assets recovered in disaster
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
    
      
         
    
    
        
        
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        0 Incidents
        
    
    
      
    
        
            from vulnerabilities
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
    
      
         
    
    
        
        
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        Explore ServiceNow risk and security solutions by industry
        
    
        
        
    
        
     
    
 
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
                Banking
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Turn risk into resilience
        
    
        
            
    
        
            Future-proof your bank with connected risk and security.
Stay ahead of change with a unified AI-first approach that strengthens resilience and adapts fast to evolving regulations and disruptions.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Learn More
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Solution includes:
        
    
    
    
      
        
          Integrated Risk Management
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
 
    
 
            
        
            
                Healthcare
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Keep healthcare data safe, smart and compliant
        
    
        
            
    
        
            Proactively protect healthcare data and patient privacy with resilient cybersecurity. Stay compliant, defend against threats and safeguard your organisation with a unified AI platform ready for anything.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Governance, Risk, and Compliance
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
 
    
 
            
        
            
                National Government
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Operationalise risk management across government systems
        
    
        
            
    
        
            Defend your digital estate with secure, compliant operations that anticipates threats. Protect against agency disruptions while advancing mission-driven outcomes in trusted environments.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Solution includes:
        
    
    
    
      
        
          Government-Grade Compliance
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
 
    
 
            
        
            
                Manufacturing
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Power smart manufacturing with secure operations
        
    
        
            
    
        
            Boost productivity with secure, connected operations.
Improve uptime, strengthen cybersecurity and empower your workforce—all from a unified platform.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Learn More
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Solution includes:
        
    
    
    
      
        
          Operational Technology Management
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
 
    
 
            
        
            
                Technology Providers
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Safeguard your business and your brand
        
    
        
            
    
        
            Protect your business and your customers with resilient security. Stay compliant, respond faster to threats and deliver reliable services that build trust.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Learn More
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Solution includes:
        
    
    
    
      
        
          Security Operations
        
        
      
    
      
        
          Integrated Risk Management
        
        
      
    
  
 
    
    
    
 
    
 
            
        
            
                Telecom
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Manage risk across your connected ecosystem
        
    
        
            
    
        
            Secure your network as it grows. Protect customer data, stay compliant and strengthen operational resilience—so your business and services keep moving forwards, securely.
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Learn More
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Solution includes:
        
    
    
    
      
        
          Security Incident Response
        
        
      
    
      
        
          Integrated Risk Management
        
        
      
    
  
 
    
    
    
 
    
 
            
        
    
    
 
    
    
        
    
    
    
    
    
    
        
        
    
        Frequently asked questions
        
    
        
        
            
        
    
    
        
    
    
        
            Expand All
            Collapse All
        
        
        
        
        
            
                
    
    
    
    
    
        What use cases can I tackle with AI agents in ServiceNow risk and security solutions?
        
    
    
    
        
    
    
    
      
    
        
            ServiceNow provides out-of-the-box AI agents and the capability to build custom agents to act autonomously on your behalf. The possibilities are unlimited, but consider these 
use case examples.
        
 
    
    
    
    
    
    
        What is cyber security?
        
    
    
    
        
    
    
    
      
    
        
            Cyber criminals seek to exploit vulnerabilities in digital systems to gain access to sensitive data for malicious purposes—and every organisation and individual is a potential target. This is why protecting data through effective 
cyber security measures is critical. When used effectively, cyber security has the power to defend individuals and organisations against unauthorised data and system access that could lead to compromised identities, loss of intellectual property, disruption of essential services and more
        
 
    
    
    
    
    
    
        What is vulnerability management?
        
    
    
    
        
    
    
    
      
    
        
            Vulnerability management is a lifecycle, not just a scheduled or ad hoc scan. Instead, it is an ongoing programme that moves from assessment into prioritisation and remediation. It uses multiple data sources to continually assess and reassess the current state of your software and services. By adding business, threat, exploitation and risk context to the software information generated by the assessment tools, a vulnerability management system can efficiently call attention to the vulnerabilities that must be addressed immediately and even suggest the best solution or mitigation. 
        
 
    
 
    
    
    
    
    
    
        What is risk management?
        
    
    
    
        
    
    
    
      
    
        
            Risk management is the strategic process of identifying, assessing and mitigating potential threats to an organisation's assets and objectives. As an integral part of an integrated approach to risk management, it enables organisations to meet regulatory standards and elevate operational resilience and strategic foresight, crafting a future-proof foundation in a constantly evolving risk landscape.
        
 
    
 
    
    
    
    
    
    
        What is operational resilience?
        
    
    
    
        
    
    
    
      
    
        
            Operational resilience is a company's ability to serve its customers, provide products and services, and protect its workforce despite adverse events. An organisation can be 
operationally resilient when they anticipate, prevent, recover from and adapt to adverse operational events. Such events may include hacks, fires, pandemics, weather and network outages.
        
 
    
            
        
    
    
        
     
    
 
    
    
    
        
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Let's put AI to work for risk and security
        
    
        
            
    
        
            Our experts can help you get started evaluating risk and security solutions to create a more resilient enterprise. See how a ServiceNow implementation would work for your unique needs.
        
    
        
        
            
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Connect With Us
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
        
        
        
    
        
    
     
 
    
 
 
    
 
 
            
            
    
    
     
        
            
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