IT Overview Products Resources
Fuel IT with these powerhouse technologies See how our solutions level-up our market-leading products to optimise value.
IT Service Management Transform the impact, speed and delivery of your technology services. From incident, problem and change management, to knowledge and service catalogue, provide the experience your end users deserve. Empower your team with ServiceNow AI Agents that act on their behalf. Explore ITSM
Manage incidents and issues better Restore services faster with self-service or intelligent routing and built-in collaboration with teams of AI agents.
Accelerate daily tasks and interactions Simplify everyday work with machine learning, while anticipating trends and improving processes with AI.
Speed up resolution time Drive faster resolutions with AI-powered insights and end-to-end case visibility.
IT Operations Management Use AIOps, visibility, insights and automation to predict issues and streamline resolutions. Manage discovery, event and health logs, service mapping and operational intelligence to deliver resiliency. Explore ITOM
Gain insights earlier, act faster Triage alerts faster and with more accuracy. Minimise user impact with predictive AIOps, powered by generative AI.
Monitor, map and remediate Gain a holistic view of operations and critical service mappings, and employ workflows to remediate issues.
Maintain resilient services Improve service availability and reliability with immediate problem identification, collaboration and resolution.
IT Asset Management Take control of all your IT assets. Automate the end-to-end lifecycle of your software, hardware, SaaS and other cloud resources by centrally managing asset inventories, audits, compliance and spending. Explore ITAM
Reduce software and SaaS costs Modernise software and SaaS asset management to reduce costs, mitigate risk and take action across the business.
Improve hardware asset lifecycles Automate lifecycle actions to reduce hardware refresh costs, minimise losses and risks, and manage your inventory.
Track asset compliance Avoid fines and be ready for audits by tracking IT asset compliance, especially when on-boarding and off-boarding.
Strategic Portfolio Management Align everyone to the strategy of the business. Manage projects with full visibility. Orchestrate plans from end-to-end including demand programmes, investment funding, resource planning, roadmaps and OKRs. Explore SPM
Plan and align your IT strategy Connect business strategy to execution by simulating and comparing investment scenarios. 
Manage your IT projects Gain visibility into traditional, agile and hybrid work to manage demand and resources while optimising portfolios.
Integrate and accelerate across IT AI helps you capture feedback, simplify documents and integrate with other ServiceNow IT solutions and workflows.
Let's put AI to work for IT Our experts can help you get started evaluating the solution that best fits your needs. Schedule a custom demo for IT to see how it would work in your specific environment. Connect With Us
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