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Reimagine the retail experience

Build more connected and streamlined retail operations and empower employees to efficiently create exceptional customer experiences.

Turn disruption into your competitive advantage.

You face high expectations and disruptions. We connect information from stores to suppliers so you can solve issues, personalise shopping, and streamline operations.

Gain efficiency through one platform

Drive meaningful change by accelerating retail’s digital transformation.

Intelligent retail operations

Get more out of in-store technology, optimise store layouts, and keep locations in brand alignment.

Customer service excellence

Build customer loyalty through seamless support, end-to-end services, and fast issue resolution.

Centralised franchise support

Make it easier to manage a global franchisee network through a single portal and automated workflows.

Don’t just take our word for it

95% reduction in integration times

Wayfair unified its web stack structure, applications, and services to speed up software releases.

1,000 days reclaimed in lost productivity created an enterprise onboarding strategy powered by ServiceNow and Workday.

90% reduction in service outages

Beachbody integrated ServiceNow with Slack to improve collaboration and get quick approvals.

Elimination of manual processes

Amplifon moved its IT service management onto a single global platform that’s flexible and expandable.

Featured resources


Keep up with changing consumer needs

Find out how retailers can thrive in the “next new normal” as consumer demands change—again.


Foster great experiences through stability and growth

Hear how a retail CEO worked to thoughtfully and safely reopen more than 100 retail locations.


Accelerate digital transformation to drive change

Connect disjointed systems to become more responsive to changes, threats, and opportunities.


Discover a smarter way to workflow in retail

Learn how to take action—and capitalise on retail’s unique industry opportunities.


Mobilise employee services across all your locations

See how a major U.S. retailer now provides employees with the right services, when they need it.


Respond to security vulnerabilities faster

Learn how retailers can greatly reduce the risk of being breached by improving response processes.


Sprint toward the new normal

Find out how retailers are transforming their business models over the next three years.


Become more resilient, efficient, and convenient

Improve operations and maximise your ROI without losing focus on safe and easy retail experiences.

Join us at an event


Knowledge 2021

Workflow your world at the digital event experience.


Now at Work 2021

Know the moment Now at Work registration and sessions go live.

Illustration of a retail customer waiting outside store.

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in retail to discuss industry challenges and how to partner with us to unlock your potential.