Anticipate needs with efficient IT and digital operations Use AI to get ahead of issues and quickly pivot to meet employee and customer needs. Run a technology org built for the dynamic digital age. Watch Video (2:01) Read Ebook
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Business Objectives
Drive Technology Best Practices
Automate and optimise technology service operations Deliver extraordinary experiences and productivity by optimising technology service operations.
Related products  IT Service Management IT Operations Management
Optimise Technology Use and Spend
Optimise technology spend and mitigate risk Plan technology and manage related assets. Align teams and drive collaboration while reducing costs and risks to maximise technology value.
Related products IT Asset Management Application Portfolio Management
Deliver Strategic Tech Initiatives
Deliver business outcomes with confidence Consolidate work planning and delivery, align all work to strategy and accelerate value delivery across the enterprise. 
Related products Strategic Portfolio Management Application Portfolio Management
Industry
Banking
Modernise and transform IT Accelerate IT transformation and quickly migrate to the cloud. Safely innovate by effectively assessing and responding to cloud security and risks.
Related products IT Service Management IT Operations Management
Telecom
Deliver customer-centric network operations Use one platform to elevate network service and operations. Deliver better customer experiences by maximising the availability and quality of service.
Related products Telecom Service Operations Management Telecom Service Management
Global Public Sector
Achieve digital acceleration Accelerate digital transformation with emerging technologies. Increase efficiency and reduce costs with modernised technology.
Related products IT Service Management Strategic Portfolio Management
Technology Providers
Update technology and streamline spend Accelerate IT transformation to drive enterprise service efficiencies and reduce operating costs.
Related products IT Service Management IT Operations Management
Healthcare Provider
Modernise technology stack and streamline IT spend Modernise technology service operations and internal technology stack. Drive enterprise service efficiencies and care.
Related products IT Service Management Strategic Portfolio Management
Manufacturing
Update technology stack and streamline spend Update your ERP ecosystem to realise cost savings and accelerate productivity.
Related products App Engine Automation Engine
Featured products Achieve your strategic business goals with offerings from the ServiceNow portfolio. IT Service Management Transform the impact and delivery of IT with resilient, productivity-boosting services. Learn More IT Operations Management Use AIOps, insights and automation to predict issues and streamline resolutions. Learn More IT Asset Management Automate the software, hardware and cloud asset lifecycle to cut costs and risk. Learn More Strategic Portfolio Management Align your organisation on a single platform to deliver the outcomes that matter.   Learn More Application Portfolio Management Align your apps with business strategy. Reduce risk and lower costs while accelerating cloud adoption. Learn More Load More
Cathay automates to improve customer experience Learn how Cathay, Hong Kong's largest air carrier, established a modern, centralised platform to manage IT services and gain more visibility over processes. Read Story View Demo
Premise Health standardises ITSM for increased transparency and efficiency After a merger, Premise Health had to reconcile different IT approaches and tools. Learn how Strategic Portfolio Management helped them simplify and standardise operations. Read Story View Demo
Deloitte achieves new levels of productivity Deloitte wanted to automate and digitise workflows more broadly. Learn why it chose ServiceNow as the foundation for its global digital transformation strategy. Read Story  Watch Demo
SAS secures its digital-first airline SAS consolidates six separate systems into one to strengthen cyber security incident management–allowing it to respond faster to threats. Read Story View Demo
Novant Health enhances IT service to deliver great patient care Despite embracing automation and AI, Novant Health's IT team still had a high volume of incidents. Learn how an out-of-the-box ITSM solution saved them 1,000+ hours. Read Story Watch Demo
The AI platform for business transformation Put AI to work today with a trusted AI and data platform, purpose built for work and actionable in every corner of your business.  Explore AI Generative AI Turn on pre-built AI with Now Assist for agents, employees, customers and developers. Intelligent chatbot Answer questions, resolve common issues and kick off workflows instantly with a virtual assistant.
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Realise value faster with ServiceNow Impact  Access expertise, best practices and recommendations with ServiceNow Impact. Adopt products more quickly, optimise platform health and realise value faster. Know More
Featured resources View Resources
EBOOK Seasons change: The shifting role of the CIO In an environment dominated by turbulent economic headwinds and volatile global events, driving positive and sustained change is a serious challenge. How do CIOs survive? Read Ebook
Ebook Three Stages for Optimizing IT Services and Operations Three Steps to Manage Technology Spend and Risk Analyst Reports Forrester: The Total Economic Impact™ of ServiceNow IT Service Management Forrester: The Total Economic Impact™ of ServiceNow Strategic Portfolio Management Forrester Wave™: Value Stream Management Solution Briefs Automate and Optimize Service Operations Asset Management Executive Dashboard