Lay a strong digital foundation for process standardisation and automation while streamlining operations with Global Business Services.
Global Business Services Capabilities Customers Products Resources Get Started
Run global business services on a single platform Build a strong digital foundation for process standardisation and automation while streamlining operations. Read Ebook
Centralise your organisation and streamline service delivery in one connected experience by providing end-to-end process flows. Watch Video
Connect processes

Support end-to-end process automation with cross-departmental workflows. Streamline integrations to back-end systems of record across the technology ecosystem.

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Unify the service experience

Create a consistent experience for employees throughout the enterprise. Provide browsing and search capabilities that reach across distributed knowledge bases and catalogues.

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Gain insight across cases

Deliver operational dashboards to show efficiencies, with trend analysis to spot bottlenecks and drive improvements.

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Aim for continual improvement

Build agility for processes and experiences with low-code workflow editors and experience builders that span portals, mobile and virtual agents.

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You’re in good company See how organisations like yours are turning to ServiceNow to solve their business challenges. See All Stories TECHNOLOGY Siemens GBS enriches employee experience Siemens GBS enriches employee experience with intuitive, connected workflows. Read Story TECHNOLOGY Dropbox cuts its procurement cycle by 50% and counting Dropbox redesigns their entire source to pay approach and creates an automated end-to-end system. Read Story CONSUMER GOODS Seamless order management improves service at Kraft Heinz Kraft Heinz consolidates order management providing accurate, real-time order information. Read Story
Featured products Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio. Sourcing and Procurement Operations Streamline procurement while growing productivity. Build work team efficiencies enterprise-wide.   Accounts Payable Operations Pay suppliers confidently and accurately while streamlining accounts payable processes end to end.   Sales and Order Management Connect front, middle and back-office teams across sales and order lifecycles.   HR Service Delivery Improve productivity by streamlining the employee service experience with intelligent workflows.   IT Service Management Transform the impact, speed and delivery of IT, with resilient services that increase productivity.   App Engine Empower developers and builders of all skill levels to create low-code workflow apps fast.  
WHY SERVICENOW? The power of the
Now Platform® Streamline operations with a strong digital foundation built on the Now Platform.

Explore Platform Offer a single, unified portal for service delivery across the enterprise. Employee Centre Empower everyone with Now Assist and accelerate productivity across the enterprise. Generative AI Deliver personalised experiences and supercharge productivity with the collaborative workspaces. Workspaces Optimise process flows to streamline work and improve outcomes. Process Mining
Featured resources EBOOK Unlocking enterprise value Discover the impact of enterprise service management (ESM). Read Ebook GUIDE GBS insights and resources Find guidance on methods to successfully drive efficiencies through GBS. Explore Insights
Speak with a pro Connect with experts at ServiceNow to explore solutions and deliver business outcomes for operational excellence. Contact Us
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