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Machine learning and AI for IT Operations, security operations, and enterprise risk management (ERM)

Operate services with visibility, security and AIOps

Deliver high-performing services, mitigate risk and optimise operational spend.

Operate services with visibility, security and AIOps

Drive intelligent, secure, cost-effective operations

Deliver high-performing services with AIOps. Boost visibility across operations and improve risk management while reducing cost and vulnerabilities.

What is AIOps?

Close Event Overlay.
Artificial Intelligence for IT Operations (AIOps) uses big data and machine learning to optimise operations. ServiceNow helps maintain service health by distilling event and performance data down to prioritised alerts with actionable insights.
Reduce event noise by removing redundancy. Proprietary machine-learning algorithms prioritise alerts. Relevant past data, metrics and rich insights guide you to the causal conditions and root cause—eliminating the need to work across multiple tools.
Your solution should also guide you to meaningful actions to fix the root cause. ServiceNow takes this to the next level with remediation options that can be automatically orchestrated and presents opportunities for automation across different IT teams.
Execute tasks faster and more efficiently across systems and teams while significantly improving operational metrics for the services you deliver.
Visibility tools for security and risk management of IT operation

Gain visibility across your on-premises and cloud operations

Understand the current state of your infrastructure, apps, assets, vulnerabilities, threats and risk. Assess the impact to your services and operations.

Machine learning and AI for IT operations

Deliver AIOps-driven business service health

Reduce incidents and MTTR with AIOps to eliminate noise, prioritise, identify root cause and remediate. Save millions on software licences and cloud usage.

Automated IT operations workflows with enterprise risk management (ERM)

Unify workflows to prioritise and remediate efficiently

Replace error‑prone, ad hoc processes across security, risk and IT teams. Automate vulnerability, security incident and risk management.

Don’t just take our word for it

See how companies like yours deliver high-performing services.


Enhanced visibility of IT resources

Unite IT services to deliver end-to-end workflow automation across the enterprise.


Eliminated complexity by consolidating IT

Novartis reduced the number of IT systems, resulting in a more robust and transparent system.


Automatically discovers >95% of assets

CHS gains visibility to accurately track and manage software to save 40% of licence true-up costs.

Solutions for high-performing services

Gain visibility with ITOM

IT Operations Management (ITOM)

Operate with confidence, get visibility, health and optimisation for your digital services.

Security Operations

Prioritise alerts and remediate issues faster with automated workflows across the organisation.

Governance, Risk, and Compliance (GRC)

Governance, Risk and Compliance (GRC)

Proactively embed risk and compliance controls with continuous monitoring throughout your enterprise.

IT Asset Management (ITAM)

Boost efficiency and optimise costs with intuitive workflows and visibility across the IT asset lifecycle.

Now Platform

Now Platform

The foundation for ServiceNow solutions, certified partner apps and custom app needs.

Join us for upcoming events


Knowledge 2021

Explore the endless possibilities of workflow at your pace.


Now at Work 2021

Know the moment Now at Work registration and sessions go live.

Meet the strategic experts on artificial intelligence, security, Enterprise Risk Management (ERM), and IT operations

Featured resources


IT Risk Management Leader

See why in the 2020 Gartner Magic Quadrant for IT Risk Management.


Making proactive, self-healing IT support a reality

Using intelligent operations, ServiceNow is developing a self-healing IT environment.


Make the most of AIOps. With ServiceNow

You can keep remote employees productive, eliminate outages and do more with a reduced staff.


Operate high-performing services. With ServiceNow

Discover how to keep your services secure, resilient and cost-effective by using the Now Platform®.


High-performance services with AIOps

Cut through the noise and fix service degradations faster with the power of artificial intelligence.


Reduce outages with AIOps

Discover how to employ an AIOps approach to help your organisation reduce service outages.


Ponemon on vulnerability

Global study reveals how to reduce response time and avoid data breaches.


Security Operations guide

Learn how to address common security incident and vulnerability use cases.


8 simple steps for GRC

Improve efficiency, minimise risk and slash your audit costs up to 80%.


Integrated Risk Management

ServiceNow is a leader in the Gartner 2019 Magic Quadrant for Integrated Risk Management (IRM).


Next-generation software asset management

Leverage a single system of action by running SAM on the same platform where the rest of IT is managed.


Gartner Marketing Guide for SOAR

Get key market insights into Security Orchestration, Automation and Response Solutions (SOAR).


What is SaaS Licence Management

Elevate your SaaS licence management strategy by gaining usage visibility and reduce wasted spend.

Talk to an expert

Gain full visibility, automate frictionless digital workflows and mitigate risk while reducing spend.

Explore more:    ITSM  Customer Service