Technology excellence delivers cost-efficient and secure technology across internal functions and customer-facing offerings.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
        
    
        
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    Technology Excellence
     
    
    
        
        
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        The Now Platform® is built for digital business
        
    
        
            
    
        
            Enterprise workflow automation is our core focus and is delivered for more agility, greater time-to-value and less cost on the Now Platform®. Built for a fast-changing world, the Now Platform connects people, processes and data for greater productivity and innovation.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Virtual Agent
        
    
        
            
    
        
            Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Performance Analytics
        
    
        
            
    
        
            Anticipate trends, prioritise resources and continuously improve with real-time analytics.  
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Generative AI
        
    
        
            
    
        
            Empower everyone with Now Assist and accelerate productivity across the enterprise.
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Predictive Intelligence
        
    
        
            
    
        
            Simplify and accelerate everyday work with built-in machine learning.
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
 
    
        
    
        
    
        
    
        
    
        
            
            
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Raleigh builds a people-focused smart city
        
    
        
            
    
        
            The City of Raleigh, NC relies on technological innovation to connect people, systems and provide government services. Learn how it transformed with ServiceNow.
        
    
        
        
            
                 
    
    
        
        
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        Hitachi Energy reimagines enterprise-wide IT
        
    
        
            
    
        
            Hitachi Energy is pioneering innovative thinking, new ways of working and using breakthrough digital technologies. Learn how it partnered with ServiceNow to make things quick and easy.
        
    
        
        
            
                 
    
    
        
        
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        American University takes a service-first approach
        
    
        
            
    
        
            American University built a modern self-service portal that gives access to a wealth of campus-wide information. See how ServiceNow automation helped create an all-in-one portal.
        
    
        
        
            
                 
    
    
        
        
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        Wipro boosts resilience and the employee experience
        
    
        
            
    
        
            Wipro implements a scalable and resilient platform with best-in-class digitalised workflows to automate and optimise its services. See how ServiceNow made zero-touch automation work.
        
    
        
        
            
                 
    
    
        
        
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            Use these recommended resources to achieve your business transformation goals. 
        
    
        
        
            
        
    
    
    
    
    
    
        
    
    
    
  
  
    
   
   
   
   
   
   
   
    
    
        Analyst reports
        
    
    
    
      
        
          The total business value of ServiceNow for transforming your business
        
        
      
    
      
        
          IDC Agility Assessment: The competitive advantage in adaptability
        
        
      
    
  
    
    
    
  
  
    
   
   
   
   
   
   
   
    
    
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          How innovative companies transform continuously
        
        
      
    
      
        
          The 5 transformational remedies for top IT Services and Operations pains 
        
        
      
    
  
    
    
    
  
  
    
   
   
   
   
   
   
   
    
    
        Topics
        
    
    
    
      
        
          What is ITSM?
        
        
      
    
      
        
          What is ITOM?
        
        
      
    
      
        
          What is ITAM?
        
        
      
    
  
    
    
    
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
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            Connect with experts at ServiceNow to help solve your biggest challenges and deliver the business outcomes you need.
        
    
        
        
            
                 
    
    
        
        
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