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Automated Service Ops

Meet expectations for engaging technology services. Synchronise IT services and operations to deliver scalable, cost-effective and resilient services.

A single platform connects systems and people

Expand technology services

Trim costs and fulfil service requests in less time, with minimal human intervention. Make infrastructure and services more visible across the enterprise.

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Improve the experience

Raise the bar for employee and customer satisfaction. Decrease the number, severity and impact of incidents and reduce manual processes for agents and IT operators.

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Drive best practices

Improve compliance and governance with company standards. Bring new efficiency to processes and free up funds for reinvestment in business innovations.

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SINGLE PLATFORM

ServiceNow offers a platform that removes inefficiencies and gives us significantly better control and visibility.

Jacob Elfving
Development Manager, IT Ops, Danske Bank

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Featured products

Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio.

 

IT Operations Management

Predict issues, streamline resolutions and boost proactive digital operations with AIOps.

 
 

IT Service Management

Deliver resilient services for increased productivity and amazing experiences wherever people work.

 
WHY SERVICENOW?

The power of the
Now Platform®

Optimise automated service operations with the Now Platform.
Explore Platform
Virtual Agent icon
Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
Performance Analytics icon
Performance Analytics Anticipate trends, prioritise resources and continuously improve with real-time analytics.
Predictive Intelligence icon
Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning.
CMDB icon
Configuration Management Database Gain visibility into your IT environment and make better decisions.
Employee Center icon
Employee Center Offer a single, unified portal for service delivery across the enterprise.
Service Catalog icon
Service Catalog Drive greater self-service by delivering a wide range of products and services through a modern, user‑friendly storefront.
Workforce Optimization icon
Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance.
Process Optimization icon
Process Optimization Optimise process flows to streamline work and improve outcomes.

Featured resources

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WHITE PAPER

Preventing service outages

Learn how certificate inventory and management secure digital environments.

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INFOGRAPHIC

Resiliency during change

Discover 5 CIO priorities to stay resilient in difficult times.

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EBOOK

Self-healing enterprise

See how AI-driven IT operations management keep enterprises going 24/7.

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EBOOK

AI Done Wisely

Learn how AI can help you deliver better, faster and more scalable IT.

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EBOOK

Three Best Practices

Learn how to automate and optimise between ITSM and ITOM.

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WHITE PAPER

Digital-First Business Growth

Three steps to unify IT service and operations to scale your business growth.

Speak with a pro

Connect with experts at ServiceNow to explore solutions for delivering cost-effective and scalable technology services.

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