Together Serv iceNow and NVIDIA are working to help telcos transform their business by integrating advanced generative AI capabilities into daily serv ice and network operations. This strategic collaboration not only enhances operational efficiency and drives cost sav ings, but also fosters a more responsive and customer-centric approach for telcos—pav ing the way for future innovations and sustained growth. ServiceNow and NVIDIA No need for skilled talent for Gen AI Easy to deploy Generative AI Exponential payback for customers A groundbreaking partnership for supercharging AI adoption in Telecom 1 2 3 Why NVIDIA Accelerated Computing and AI Expertise: Market leader in accelerated computing, offering unprecedented processing capabilities for complex AI models. AI Foundry with Large Language Models and Frameworks: Providing Large Language Models (LLM) and frameworks, NVIDIA empowers Serv iceNow to train and customize Gen AI models, infused with deep telco domain knowledge. Learn more about how ServiceNow is putting AI to work with Now Assist Why ServiceNow Integrated Generative AI: Powered by NVIDIA, ServiceNow's platform embeds Gen AI , enabling telcos to leverage a comprehensive suite of AI-driven solutions. Telco-specific Use Cases: Telcos gain access to a wide range of AI-driven use cases, tailored to their specific needs. Simplified AI Adoption: The need for specialized AI expertise is significantly reduced, facilitating easier and more effective adoption of AI technologies. Helping telcos bring intelligent workflow automation to life with generative AI © 2024 Serv iceNow, Inc. All Rights Reserv ed. Confidential. AI-supported network configurat ion templates to streamline the design process, reducing errors and accelerat ing t ime to market Domain area: Network Management Explore our joint strategic use cases for Telecom Faster time to market AI-generated order tasks that lead to faster, more accurate service delivery, improving both customer sat isfaction and t ime to revenue Domain area: Service Fulfillment Faster time to revenue AI-driven summaries and next best action recommendations that enhance agent productivity and improve operational efficiency Domain area: Customer Care Increase customer satisfaction AI summarizat ion of incident data that leads to reduced MTTR and priorit ized handling of high-risk incidents Domain area: Service Assurance Reduce MTTR The collaboration leverages NVIDIA's cutting-edge AI foundry with ServiceNow's robust platform to deliver unparalleled efficiencies and innovations in network management, customer experience, service fulfillments, and service assurance. © 2024 Serv iceNow, Inc. All Rights Reserv ed. Confidential.