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AI

Put AI to work across your business with our single, intelligent platform.
Data

Power all your workflows, AI and analytics with real-time access to data from any source.
Workflows

Automate workflows to lower costs and raise productivity.
AI Experience

Bring AI directly into the flow of work with the UI for Enterprise AI.
Infrastructure

Deploy, automate and scale with trusted and flexible cloud-based infrastructure options built to make work flow.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
AI Agents

AI Agents Take action with autonomous AI agents that work for you.
ServiceNow AI Control Tower

Connect strategy, governance, management and performance for all your AI across the enterprise.
Security

Protect sensitive data and increase security, privacy and compliance across the enterprise.
App Engine

Build apps that automate manual work and modernize legacy processes.
ServiceNow Store

Do more with the ServiceNow AI Platform. Find hundreds of certified, ready-to-use applications.
Responsible AI

Rely on ServiceNow for AI that's human-centred, inclusive, transparent and accountable.

Demo Library

Watch and learn. Our product and solutions experts offer demo options for everyone, at every skill level.

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Featured demos

Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

Solutions

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
Cloud Governance Suite

Automate cloud governance for better compliance, security and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimise risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximise ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.
Digital End-user Experience

Improve your employees' endpoint technology experience.

CRM

Deliver a seamless, personalised end-to-end customer experience.

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Customer Service Management

Empower self-service, boost agent productivity and speed up resolution.
Field Service Management

Optimise scheduling, empower technicians and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfilment and services.
Public Sector Digital Services

Modernise and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

Risk and Security

Minimise the risk, impact and cost of securing your business.

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Security Operations

Mount an effective defence against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimising security operations.
Vulnerability Response

Identify, prioritise and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modelling and analysis on the Now Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk programme.

Human Resources

Promote employee self-service, automate the mundane and make smarter talent decisions with AI.

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HR Service Delivery

Give employees instant answers, guidance and fast issue resolution.
Talent Development

Make AI and skills-driven talent planning and development decisions.
Legal Service Delivery

Modernise operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities and optimise operations.

App Development

Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernise legacy processes.
Integration Hub

Reduce cost and complexity for ServiceNow integrations.

Finance and Supply Chain

Unify people, processes and systems to get work done across the back-office.

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Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration and performance management.

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Industries

Browse solutions to help you solve the complex business challenges unique to your industry.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organisation more agile and effective.
National Government

Deliver secure experiences for civilian, defence and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations and manage infrastructure on one AI platform.

Learning

ServiceNow University

Discover a playground for learning, designed to help develop the skills you need for an AI-driven world.

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Training & Certification

Explore ServiceNow certifications, career journeys, and expert programs—all designed to build your skills and elevate your career.
Skill Your Team

Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.
Skilling Programs

Explore skilling programs at ServiceNow University, including RiseUp and partnerships that develop ServiceNow-skilled talent to meet rising ecosystem demands.

Community

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Product hubs

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From updates to best practices, find all things community related.
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Developer resources

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Learn

Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.
Reference documentation

Find APIs, libraries and supplemental materials for working with the Now Platform.
Guides

Read technology overviews and recommendations for innovating on the Now Platform.
Connect

Meet fellow creators and gain insights from the community.
Design

Find components, patterns and resources to help you start designing experiences on the ServiceNow AI Platform.

Events

Join us at an event and learn how the world works with ServiceNow.

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Knowledge 2026

Join us 5-7 May at Knowledge, where you and AI get to work.
World Forum 2026

Check out 2026 dates and locations, and discover how you can put AI to work in a city near you.
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Broaden your knowledge by registering for live and on demand ServiceNow webinars.
Community events

Find live events for the ServiceNow community happening near you.

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Registration is open for Knowledge 2026

Join us for the AI event that can change everything. Act now to save big. Come for the wow, leave with the know-how.

Customer stories

Find out how businesses like yours rely on ServiceNow to make the world work.

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AI Agent Stories

Learn how ServiceNow customers are putting AI to work.
HR Stories

See how organisations are improving self-service and delivering outstanding employee experiences.
CRM Stories

Discover how businesses enable self-service for customers and reduce resolution time.
Public Sector/Government Stories

Explore ways to streamline operations, engage citizens and empower employees.
Now on Now

Hear how ServiceNow uses ServiceNow.

Featured customer story

Aston Martin Aramco partners with ServiceNow to boost efficiency and productivity on and off the race track.

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Read about the positive impact of ServiceNow products in action.

Support

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Community

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IT Service Management

Deliver IT services to your users all through a single cloud-based platform.
Customer Service Management

Provide customers with the ability to communicate and receive support through multiple channels.
IT Operations Management

Get visibility into infrastructure and services, prevent outages and expand operational agility.
ServiceNow AI Platform

Automate processes and develop, run and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritise and automate routine tasks, detect incidents and surface insights.

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Best Practices

Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

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ServiceNow AI Platform

Automate business processes, streamline app development and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

MyNow

Explore MyNow, your personalised experience for quick access to your workflows, to-do lists and AI guided recommendations.

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Customer Success

Increase your ROI and get more value from the ServiceNow platform.

ServiceNow Impact™ success plans

Receive long-term adoption guidance and support with an Impact success plan tailored to you.
Services

Implement and optimise ServiceNow with expert help from ServiceNow and our partners.

ServiceNow Platform Zurich Release

See innovation highlights, get release notes and start your upgrade to our latest ServiceNow AI Platform software release.

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Past Releases

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Xanadu

The biggest ServiceNow AI release yet.
Washington D.C.

Take work to the next level with smarter, faster, simpler experiences for everyone.

Partners

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Find a partner

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Discover why ServiceNow is the AI platform for business transformation

Bring AI Agents to every corner of your business.

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Careers

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ServiceNow AI Research

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Leadership

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Locations

See ServiceNow office locations around the world.
Newsroom

ServiceNow is making headlines. Find announcements, media kits and more.
Analyst Reports

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Global impact

Join us to foster a more sustainable, fair and ethical world.
Trust and compliance

Learn the measures ServiceNow takes to keep your data secure and compliant.

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AI Governance That Delivers Measurable Value

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T E C H N I C A L V A L I D A T I O N This Technical Validation from Omdia was commissioned by ServiceNow and is distributed under license from TechTarget, Inc. ServiceNow AI Control Tower Achieving Positive AI Outcomes With Necessary Governance and Control By Alex Arcilla, Principal Analyst – Validation Services Omdia JANUARY 2026 ServiceNow AI Control Tower © 2026 TechTarget, Inc. All rights reserved. Unauthorized reproduction prohibited. Contents Introduction ................................................................................................................................................ 3 Background.............................................................................................................................................. 3 ServiceNow AI Control Tower .................................................................................................................... 4 Omdia Technical Validation ........................................................

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