Impact is a customer success product that helps you achieve success your way with value and adoption resources, tailored expertise, health tools and 24/7 support.
Put AI to work faster with ServiceNow Impact
Impact provides the support and expertise you need to get to value fast with AI agents.
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ServiceNow Impact
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Benefits
Details
Success Plans
Customer Stories
Introducing ServiceNow Impact
Impact is a customer success product that helps you achieve success your way with value and adoption resources, tailored expertise, health tools and 24/7 support.
Industry leaders reach success faster with Impact
How Impact supports your entire organisation
Executives
Transform your business and achieve ROI faster
Create a blueprint to drive business outcomes and put the AI control tower for business reinvention to work faster.
Platform Owners
Put innovation to work faster
Adopt ServiceNow products, including AI Agents, quickly, and develop your organisational skill set with expert guidance.
Admins
Maintain a healthy platform ready for growth
Get access to tailored recommendations, technical experts and proactive tools to improve platform health and accelerate adoption.
What’s inside ServiceNow Impact
Value and adoption
Adopt AI innovations faster and maximise your ServiceNow investment. Prove its value to stakeholders.
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Expertise and guidance
Get personalised recommendations and access to our experts and accelerators. Develop your organisation’s skill set.
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Health and observability
Keep your platform healthy with proactive tools to monitor health. Diagnose issues fast and provide actionable insights.
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Premium support
Maximise productivity and uptime. Our 24/7 technical support helps your business run effectively around the clock.
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Success plans
Choose the success plan that's right for your business.
Tailor My Success Plan
Impact Guided
Impact Total
Impact Add-Ons
Premium Support
24/7 via phone or portal
P1 response: 30 min
P2 response: 120 min
24/7 via phone or portal
P1 response: 15 min
P2 response: 60 min
Managed Support
Preventive Care
Health and Observability
Instance Observer: Starter
Health analytics dashboard
Diagnostic scans (10 custom definitions)
Real-time tech debt prevention
Code Fix AI Agent2
Instance Observer: Full
Health analytics dashboard
Diagnostic scans (unlimited custom definitions)
Real-time tech debt prevention
Code Fix AI Agent2
Proposed code fix
Developer support
Value and Adoption
Value tracking: Self-serve
Product adoption roadmap
Capabilities map
Value tracking: White glove
Product adoption roadmap
Capabilities map
Expertise and Guidance
Accelerators: Starter catalogue
Customer success manager
Accelerators: Full catalogue
Customer success manager
Customer success executive
Platform architect
Support account manager
1 12 hours per day, 5 days per week on the Now Support portal only.
2 Code Fix AI Agent requires Now Assist credits.
See how industry leaders maximise value with Impact
ServiceNow Impact drives innovation at Pure Storage
Modernising IT experiences with the AI platform
ServiceNow Impact, the 'centrepiece' of Accenture's IT acceleration
The NHL’s digital transformation moves fast with ServiceNow
Transforming the employee experience with digital workflows
Find inspiration in our ecosystem
We're here to provide all the information and resources you need to support your success.
Community
Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Partners
Find a ServiceNow partner that has proven expertise to meet your business needs.
Documentation
Review our product doc to learn more about what you’ll get from Impact.
Expert Services
Implement and optimise your products with a team of our experts for fast ROI.
Training and certification
Boost your career with a globally recognised ServiceNow certification.
Let’s connect
See how ServiceNow Impact can help you get results faster.
Tailor My Success Plan
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