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Technology Workflows

Unite IT, risk management and security operations on a single platform. Deliver modern, resilient services aligned to customer-centric priorities.

Delivering an exceptional IT experience for end users

Optimise IT service operations

Create a modern, compelling IT service experience. Run secure, automated digital operations to predict and prevent issues, increase productivity and deliver scalable services.

Management and visibility for IT investments

Align investments to priorities

Maximise the value of your initiatives. Manage investments across the enterprise by planning, prioritising and tracking work aligned with your objectives.

Risk management and resilience for your IT portfolio

Manage risk, security and cost

Automate workflows across IT to manage risk and resilience in real time and reduce your hardware, software and cloud costs.


ServiceNow can help us on [our] journey by supporting our increasing adoption of the platform’s capabilities to implement new digital workflows.

Jacob Elfving
Development Manager, IT Operations, Danske Bank

Products to power your technology workflows

IT service management

Transform the impact, speed and delivery of IT with a modern service management solution.

IT Operations Management

Deliver high-performance business services with visibility, health and optimisation.

Strategic Portfolio Management

Plan, prioritise and track work aligned to business objectives.

IT Asset Management

Optimise costs and improve efficiency with increased visibility into the full IT asset lifecycle.


Delight your development teams and enable change with scalable, enterprise DevOps.

Security Operations

Identify, prioritise and respond to incidents and vulnerabilities faster based on risk and insights.

Governance, Risk, and Compliance

Respond to business risks in real time with continuous monitoring, prioritisation and automation.

Telecommunications Service Operations Management

Monitor the health of your telecom networks and streamline your response with machine learning.

Operational Technology Management

Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats.