Now Assist Data Kit

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Data Kit

    Now Assist Data Kit enables ServiceNow customers to create and add curated datasets to a data catalog, facilitating AI skill development and evaluation within the ServiceNow platform. It integrates with the ServiceNow SDK to support building and testing AI-driven capabilities.

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    This product is especially useful for customers aiming to tailor AI models and prompts specific to their organizational needs.

    Key Features

    • Dataset Creation: Allows customers to generate custom datasets and add them to data collections for AI training and evaluation.
    • Integration with ServiceNow SDK: Works seamlessly with the SDK to develop and test AI skills.
    • Configuration and Usage Guidance: Provides documentation on configuring prompts and skills to optimize AI outputs.

    Important Availability Notes: Some Now Assist features may be restricted in certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or specific regions. Customers should verify feature availability for their environment and region.

    Data Handling and Compliance

    • Data used by Now Assist Data Kit is transferred from customer instances to a centralized ServiceNow environment, potentially hosted in different regions and including third-party cloud providers like Microsoft Azure.
    • Data processing complies with ServiceNow’s internal policies and CORE Compliance Portal standards.
    • ServiceNow collects inputs, outputs, and edits from this application to improve AI technologies, but customers can opt out of data collection at any time.

    AI Usage Considerations

    Since the application uses AI and machine learning, outputs may not always be fully accurate or appropriate. Customers are responsible for thorough testing and human oversight of AI-generated content before deployment, especially in sensitive domains such as healthcare, finance, legal, security, or infrastructure.

    Use of the application must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.

    Support and Resources

    • Customers can access the ServiceNow Community for questions and resources related to Now Assist Data Kit.
    • Known issues and error articles are available via the Known Error Portal.
    • Customer Service and Support teams are available for assistance.

    Use ServiceNow®Now Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    Now Assist Data KitNow Assist Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.