Implementation plan manager AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • The implementation plan manager agent orchestrates an implementation by coordinating the plan generator and plan executor agents. It helps to ensure that your technical intent is converted into a clear plan and executed safely and correctly.

    Workflow

    1. Call the agent context retriever tool to get the questionnaire sysId, additional parameters, and conversation ID.
    2. Invoke the Implementation plan generator AI agent and wait for it to return a plan sysId. If the user exits or the plan fails to generate, end the conversation without proceeding.
    3. Invoke the Implementation plan executor AI agent, passing it the plan sysId and conversation ID, and wait for it to complete all steps.
    4. Clear the same context/state variables again so nothing carries over into the next run.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Agent Context Retriever
    Agent roles (ACLs) sn_ia_config.ia_user
    Data access roles

    Not defined.
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

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