Pacote de conteúdo para Financial Services Operations

  • Versão de lançamento: Washingtondc
  • Atualizado 1 de fev. de 2024
  • 1 min. de leitura

    • Usar o pacote de conteúdo [ Mineração de processos com Financial Services Operations (FSO) permite analisar processos relevantes aos seus KPIs e identificar gargalos associados a FSO casos.

    Importante:
    A partir da versão Vancouver, a aplicação Process Optimization foi renomeada para Mineração de processos.

    Para obter informações sobre como habilitar o pacote de conteúdo de mineração de processos do FSO, consulte Ativar pacotes de conteúdo Mineração de processos.

    Projetos de otimização

    O pacote de conteúdo adiciona definições de modelo de projeto Mineração de processos pré-criadas para essas aplicações Financial Services Operations.
    • Financial Services Business Deposit Operations
    • Financial Services Business Loan Operations
    • Financial Services Business Lifecycle
    • Financial Services Card Operations
    • Financial Services Client Lifecycle
    • Financial Services Complaint Management
    • Financial Services Payment Operations
    • Financial Services Personal Loan Operations
    • Financial Services Personal Deposit Operations
    • Financial Services Treasury Operations
    • Individual Life Servicing
    • Group Life Servicing
    • Commercial Lines Claims
    • Personal Lines Claims
    • Intelligent Servicing for Fraud

    Funções

    Com base na aplicação Financial Services Operations para a qual você está usando a aplicação Mineração de processos, são necessárias as seguintes funções.
    Tabela 1. Funções necessárias do Financial Services Operations para Mineração de processos
    Financial Services Operations aplicativo Função necessária
    Financial Services Card Operations Gestão de disputa: sn_bom_credit_card.dispute_manager e sn_process_optimization_analyst
    Financial Services Payment Operations sn_bom_payment.payments_manager e sn_process_optimization_analyst
    Financial Services Business Loan Operations sn_bom_loan_b2b.manager e sn_process_optimization_analyst
    Financial Services Personal Loan Operations sn_bom_loan.b2c_manager e sn_process_optimization_analys
    Financial Services Business Lifecycle sn_bom_clo_b2b.manager e sn_process_optimization_analyst
    Financial Services Client Lifecycle sn_bom_clo_b2c.manager e sn_process_optimization_analyst
    Financial Services Complaint Management sn_bom_compl.manager e sn_process_optimization_analyst
    Financial Services Business Deposit Operations sn_bom_deposit_b2b.manager e sn_process_optimization_analyst
    Financial Services Personal Deposit Operations sn_bom_deposit_b2c.manager e sn_process_optimization_analyst
    Commercial Lines Claims sn_ins_claim_cml.manager e sn_process_optimization_analyst
    Personal Lines Claims sn_ins_claim_pers.manager e sn_process_optimization_analyst
    Financial Services Treasury Operations sn_bom_treasury.admin e sn_process_optimization_analyst
    Individual Life Servicing sn_ins_indiv_life.manager e sn_process_optimization_analyst
    Group Life Servicing sn_ins_group_life.manager e sn_process_optimization_analyst
    Intelligent Servicing for Fraud sn_bom_fraud.manager e sn_process_optimization_analyst