Hardware Asset Management

The ServiceNow® Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.

Watch this short video for an introduction to the Hardware Asset Management application.

Note:

Beginning with the ServiceNow AI Platform® Washington DC release, limited support is provided for the Hardware Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, the best approach is moving to the new workspace experience. For more information, see KB1584544, Hardware Asset Workspace and Next Experience UI.

Explore Learn the key features and business value that the Hardware Asset Management application offers.	Configure Activate Hardware Asset Management supporting plugins and assign roles.
Use Use the Hardware Asset Management to efficiently manage your hardware assets.	Reference Improve your business processes and practices by visualizing actionable data.
Now Assist for Hardware Asset ManagementUse the Now Assist for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process with the agentic workflows.	Device as a Service (DaaS)Use the Device as a Service (DaaS) feature to provide assets and asset management services to customers of DaaS providers via a subscription model.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

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What is Hardware Asset Management?