Viewing your SaaS and SSO subscriptions

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Viewing your SaaS and SSO subscriptions

    This guide explains how ServiceNow customers can view and manage their SaaS and Single Sign-On (SSO) application subscriptions using the Software Asset Management Core UI. It covers accessing a comprehensive list of subscriptions, understanding the key subscription details displayed, and managing SSO-specific subscription information.

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    Key Features

    • Accessing Subscriptions: Navigate to All > SaaS License > All User Subscriptions to see all SaaS and SSO subscriptions for your organization.
    • Subscription Details Displayed: The list includes columns such as:
      • Display name: Software publisher and product name.
      • User principle name: Email address of the user assigned the subscription.
      • Software Model: The software model associated with the subscription.
      • Subscription profile: Direct integration profile, empty for SSO-based subscriptions.
      • Subscription type: Classification as software or SSO subscription.
      • Subscription assigned date: Optional column showing when access was granted; not shown for users with group-based SSO access.
    • SSO Subscription Management: View detailed information on SSO applications, users, and groups linked to your SSO integrations.
    • SSO Group Software Model Mapping: Create mappings between SSO groups and software models to manage licenses at the group level rather than individually per application.
    • Additional Views: Subscriptions can also be reviewed on the Software Subscriptions related list within each software model record.

    Practical Benefits for ServiceNow Customers

    • Gain centralized visibility into all SaaS and SSO subscriptions within your organization for better license tracking and compliance.
    • Understand user-level subscription assignments and differentiate between direct and group-based access.
    • Manage licenses efficiently by leveraging group mappings for SSO, reducing administrative overhead.
    • Use the Software Asset Management Core UI for detailed subscription insights, with an alternative option available in the Software Asset Workspace.

    View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.

    Important:
    You can view your SaaS and SSO subscriptions in both the Software Asset Management Core UI and the Software Asset Workspace. This topic provides details on viewing your subscriptions in the Software Asset Management Core UI application. For more information on viewing your subscriptions in the Software Asset Workspace, see SaaS overview dashboard in workspace.

    To view subscriptions for all SaaS and SSO applications, navigate to All > SaaS License > All User Subscriptions.

    Table 1. Software Subscriptions list
    Column Description
    Display name The software publisher and product for the subscription.
    User principle name The user's email address for the subscription.
    Software Model The software model for the subscription.
    Subscription profile The direct integration profile for the subscription. This field is empty if the subscription is from an SSO integration.
    Subscription type Classifies the subscription as a software subscription or an SSO subscription.
    Note:
    You can add the Subscription assigned column to view the date a user was given access to an app. For SSO subscriptions, this field is empty if the user has access to the app through a group membership.

    You can also view all subscriptions for an application in the Software Subscriptions related list on the software model.