Request SaaS License Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.

    Before you begin

    Activate the ServiceNow Software Asset Management Professional plugin (com.snc.samp) on your ServiceNow instance. For more information on how to request and activate the Software Asset Management Professional plugin (com.snc.samp), see Request Software Asset Management.

    Role required: admin

    About this task

    To use the SaaS License Management application, you must request the Software Asset Management — SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

    Note:
    When upgrading to the Software Asset Management – SaaS License Management plugin (sn_sam_saas_int) version 16.0.6 or later in the Zurich release, verify that the Software Asset Workspace store app (sn_sam_workspace) is updated to version 9.0.4.

    Procedure

    1. From a web browser, go to the ServiceNow Store.
    2. Log in using your HI credentials.
    3. In the search bar, enter Software Asset Management - SaaS License Management and then select Search.
    4. Select the result called Software Asset Management - SaaS License Management.
    5. On the Software Asset Management - SaaS License Management page, select Request Install.
    6. In the ServiceNow Request for App Installation - Software Asset Management - SaaS License Management dialog box, fill in the fields.
      Table 1. ServiceNow Request for App Installation - Software Asset Management - SaaS License Management dialog box
      Field Description
      Instance Name Name of the instance on which you want to install the plugin. After you enter the instance name, select Validate Instance to verify that the instance exists.
      Reason for request Reason for requesting the plugin.
    7. Select Request.
    8. Select Close.

    Result

    If your request is approved, you receive an email with detailed instructions on how to install the plugin.

    What to do next

    Install the plugin according to the instructions from the email.

    Navigate to All > Admin Center > Application Manager. On the Application Manager page, search for and select Software Asset Management - SaaS License Management.

    After the application is installed and ready for use, you can choose the required SaaS applications that you need by selecting Install optional features on the Application Manager page.

    You can see the primary features and the list of optional features that you can select in the Review Installation Details dialog box. If you haven't selected any optional features, you would get the base system features of this application.

    SaaS License Management installation details review.

    After you select the optional features, select Install. You can initiate or schedule the installation process by selecting Install now or Install later. View the installation progress and you’ll get a success message after the installation is complete.