Connect your ServiceNow instance with a shipping carrier application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.

    Before you begin

    Make sure that the shipping carrier that you want to associate with an integration profile has a shipping carrier record. For more details, see Create a shipping carrier record.

    Role required: admin or domain_admin

    About this task

    A shipping carrier can be associated with only one active integration profile.

    Procedure

    1. Navigate to All > Hardware Asset Workspace > Asset operations.
    2. From the Shipment list, select Carrier integration profiles.
    3. Select the carrier integration profile that you want to associate with a shipping carrier.
      Note:
      The third-party carrier application automatically inserts records into the Carrier integration profiles list. If the integration profile associated with your carrier isn't listed, make sure that the prerequisites for the integration with the carrier are fulfilled. For more information, see Managing shipments by integrating with third-party carrier applications.
    4. Select the Shipping Carriers tab.
    5. Associate the shipping carrier with the carrier integration profile.
      1. Select Add.
      2. In the Add carriers dialog box, select the carrier and select Add.
        Note:
        If the carrier you intended to associate is not listed, it likely is already associated with an integration profile.

    Result

    The shipping carrier is associated with the profile and the carrier details are shown in the Shipping Carriers tab.