Software models and Software entitlements

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Software models and Software entitlements

    In ServiceNow Software Asset Management for the Australia release,software modelsrepresent profiles of purchased software, including publisher details, version, and discovery maps.Software entitlementsdefine the license rights associated with these software models, enabling effective tracking and management of software licensing compliance.

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    Software Models

    • Software models store publisher information and create detailed software profiles.
    • Multiple software entitlements can be linked to a single software model.
    • Deleting a software model automatically removes related downgrade rights records.
    • Software models can be created manually in the Software Asset Workspace or automatically generated based on software discovery.

    Software Entitlements

    • Software entitlements link license terms to software models, recording purchased rights.
    • They enable rapid compliance management by identifying over- or under-utilized licenses.
    • For example, if licenses are exceeded, the software asset manager can remediate by reclaiming licenses or purchasing more.
    • Entitlements support allocation management to employees or machines.
    • Entitlements can be created in the workspace or imported in bulk, streamlining license tracking.

    Importing Software Entitlements

    • Bulk import allows you to add multiple entitlements simultaneously.
    • If a Publisher Part Number (PPN) is provided, the system matches it to the Content Service Library and links to existing software models.
    • Import errors such as missing PPNs can be resolved by creating custom PPNs or discovery maps.
    • For Microsoft entitlements, when License Duration is set to Contractual, both start and end dates must be specified.
    • The step-up license type is exclusive to Microsoft publishers; specifying it for others will cause an error.

    Automatic Creation and Custom PPN Management

    • Software models are automatically created during software discovery if no existing model matches.
    • To maintain data integrity and leverage updated content, replace custom PPNs and discovery maps with those from the Software Asset Management Content Service, propagating changes to linked entitlements and models.

    A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.

    Software models

    Software models are used to record publisher information and create a profile. You can link multiple entitlements to one software model.

    If you delete a software model, all records related to the software model, in the Downgrade Rights [samp_sw_downgrade_model and samp_downgrade_model] tables, are automatically deleted. For detailed information on downgrade rights, see Downgrade Rights.

    For details on manually creating software models, see Create a software model in the Software Asset Workspace. For details on automatic creation of software models, see Automatic creation of software models.

    Software entitlements

    To track the software rights for your software, create a software entitlement that can be linked back to the publisher information.

    A software entitlement records the terms of your software license. By using software entitlements, you can:

    • Rapidly address if license allotment has been exceeded and return to compliant status by removing unauthorized software or ordering more licenses.
    • If the license allotment is not being used completely, lower the number of future licenses purchased.

    For example, a company purchases a software entitlement for 100 rights. From the software entitlement, 100 employee or machine allocations are created that are rightfully assigned a license. If Discovery finds the software installed on 200 machines, the software asset manager must identify the employees or machines that have the software installed without a license, and remediate the situation.

    For details on creating software entitlements, see Create entitlements in workspace.

    Import software entitlements

    You can import bulk software entitlements at one go.

    If a Publisher Part Number (PPN) is specified for the entitlements that you import, the PPN is matched to the PPN in the Content Service Library and the system finds the existing software model linked to it.

    Note:
    If a Publisher Part Number not found error occurs during import of the software entitlement (product, publisher, version, edition, platform, and language) but a discovery map is found, then a custom publisher part number is created after you manually open the record and fix the import error. If a discovery map is not found, you can create a discovery map to be associated with the publisher part number.

    If the import spreadsheet contains a conflicting (or missing) PPN, the PPN value is set to the value in the existing product definition, when available.

    Note:
    If you import a batch of Microsoft entitlements and the License Duration field is set to Contractual, you must specify both a start and end date.

    The step-up license type is only available if the publisher is Microsoft. If you try to specify another publisher, an error message is displayed.