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Autonomous WorkflowsValue Calculator
Discover the value you can unlock with autonomous workflows.Customize your results
Department
IT
Annual incidents
5,000-500,000
Active agent time spent per incident
5 minutes-180 minutes
Number of employees
500-400,000
Operational efficiency
$1.1M
Employee experience
$256K
Organizational agility
$914K
Annual benefit
Value drivers
Operational efficiency
AI agents act autonomously on your behalf by resolving incidents, generating resolution notes, and more. They collaborate as a skilled digital workforce without limits, so your people can focus on what they do best.
$1.1M Annual benefit
Improve incident deflectionFaster incident resolutionAccelerate agent ramp-up
Employee experience
AI agents proactively solve problems for employees and help them quickly find answers to their most common questions. Faster and streamlined self-service means happier, more productive employees.
$256K Annual benefit
Promote self-serviceDrive agent satisfactionAutomate employee requests
Organizational agility
AI Agent Studio lets you easily create and customize AI agents using natural language for any corner of your business. You’ll save development time and see greater AI agent impact thanks to faster innovation cycles.
$914K Annual benefit
Reduce cost to build AI agentsMore agentic workflowsNo-code AI agent development
The results generated by this ServiceNow Value Calculator are illustrative estimates only. They are based on mathematical calculations developed by the ServiceNow Value Excellence team using a combination of real-world data, subject matter expertise, assumptions about business impact, and the specific inputs provided by the user. These results are not a guarantee of future performance and should not be relied upon as the sole basis for business decisions. Certain components of this calculator may be hosted or supported by third-party vendors, and ServiceNow is not responsible for their content, functionality, or data practices.
