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FAQs for ServiceNow Users

Got questions? We’ve got answers.

ServiceNow account basics

Visit Create a ServiceNow account. Submit the form and you’ll receive a time-sensitive verification code email. Your ServiceNow account will not be active until the verification process is complete.

Your account gives you access across the ServiceNow digital properties, bringing together your requested trials, content downloads, demos, training, and more—all organized in one location.

Go to the ServiceNow Account page and follow the sign-in instructions.

Your account is currently locked. Contact web_support@servicenow.com to unlock your account.

Optimize your browser’s third-party cookies before registering for events or accessing content at servicenow.com and other ServiceNow properties. Follow these instructions to enable cookies for various browsers:

Here’s help enabling cookies.

You can earn a badge in all sorts of ways, including:

  • Complete courses and learning paths in ServiceNow University to build your ServiceNow expertise.
  • Join the ServiceNow Community and engage with it by joining groups, asking questions, and providing helpful answers.
  • Attend (or contribute to) a live or virtual ServiceNow event such as Knowledge or one of our World Forums.
  • Earn ServiceNow Credentials to prove and showcase your acquired ServiceNow expertise.

The ServiceNow Resume provides a space for you to showcase all the badges you have received. This is a great way for others to see your skills and level of expertise as a ServiceNow professional. Once you earn a badge, you can publish it to your ServiceNow Resume and share it on social sites such as LinkedIn, Facebook, or Twitter.

Account verification

Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Check if your email client has blocked the email or put it in a spam folder. No luck? Contact your organization’s IT department to unblock.

Password reset

Go to the ServiceNow account sign-in. Enter your email address and follow the instructions to reset your password.

Check your email client spam folder. Not there? Look in your IT spam filter for the email containing a time-sensitive code. If not found, contact your organization’s IT department and request to safelist incoming ServiceNow emails.

Account access

One of the answers below should help you sign in. If not, contact Web Support.

  • Account created but not verified
    To verify and activate your account, go to “Create your ServiceNow account” and enter your business email. A time-sensitive verification code will be emailed to you.
  • Browser autofill
    If you’ve enabled browser autofill, manually enter your current email/password. Clear the browser cache and sign in.
  • Safari issue
    Open Safari menu > Preferences > Privacy settings. Disable “Website tracking: Prevent cross-site tracking”. Close Safari preferences and sign in.
  • Extra spaces
    Delete any spaces before and after your Email ID.
  • Caps lock
    Disable caps lock before entering your credentials.
  • Invalid credential message
    Report the issue at web_support@servicenow.com.  Share your browser version, a screenshot, your registered email account, and the error message.
  • You’re signed out or need to reauthenticate
    Your session has timed out. Go to the ServiceNow Account page and follow the sign-in instructions.

Change email address

Unless you’re a ServiceNow employee, Partner Portal admin, or Now Support admin, you can change your email address for your ServiceNow account.

To change or merge the email address associated with your ServiceNow account, follow the instructions in the updating (changing) and merging my email IDs article, which explains:
  • When to update your email address versus when to merge two ServiceNow IDs 
  • What data you’ll retain or lose (Community, Learning, Developer Portal) 
  • Important limitations and eligibility requirements 

When you update your ServiceNow ID from your current (source) email to a new (target) email, your existing (source) Community profile will be permanently deactivated. This is not a merge.

What you’ll retain:

  • Your source email  Community data will  transfer to the target email.


    • What you’ll lose:
    • You will permanently lose all Community contributions tied to your target email, including:
    • Posts and comments
    • Solutions
    • Badges
    • Important: This change is permanent and irreversible.
    Once the update is complete, your source Community data will be visible or accessible under your target email address.

ServiceNow Partners

To request access to the Partner Success Center, you need to be registered on the Partner Portal, and your user account should be associated with a registered partner of ServiceNow.

Steps:

1. Using Google Chrome, enter your email on the Partner Portal access request page.

2. We’ll send a verification code to the email address you entered. Follow the instructions in the email to enter the validation code.

3. If the account admin approves your request, you’ll receive an email with further instructions. This email expires in 24 hours. If you don’t find it immediately, Check your spam or junk mail folders.

4. Follow the emailed instructions to gain access to the Partner Portal.

Your account gives you access across ServiceNow digital properties, bringing together your requested trials, content downloads, demos, training, and more—all organized in one location.

Go to the ServiceNow Account page and follow the sign-in instructions.

Contact partnernow@servicenow.com for additional support.

Go to the ServiceNow account log-in. Enter your email address and follow the instructions to reset your password.

If you are unable to reset your password, contact ssosupport@servicenow.com

One of the answers below should help you sign in. If not, contact Web Support.

  • Browser autofill
    If you’ve enabled browser autofill, manually enter your current email/password. Clear the browser cache and sign in.
  • Safari issue
    Open Safari menu > Preferences > Privacy settings. Disable “Website tracking: Prevent cross-site tracking”. Close Safari preferences and sign in.
  • Extra spaces
    Delete any spaces before and after your Email ID.
  • Caps lock
    Disable caps lock before entering your credentials.
  • Invalid credential message
    Report the issue at web_support@servicenow.com.  Share your browser version, a screenshot, your registered email account, and the error message.
  • You’re logged out or need to reauthenticate
    Your session has timed out. Go to the ServiceNow Account page and follow the sign-in instructions.

On the servicenow.com main navigation, select Partners, then click the Find a partner link. Answer a few questions to describe the kind of partner you're looking for. Next, you'll see a selection of partners to compare. You can compare up to three partners at a time.

How can I save the partners I compare in the partner finder tool?

First, make sure you're signed in on servicenow.com. If you haven't selected partners to compare, follow the directions under How do I find potential partners?

If you've already selected partners to compare, click Compare at the bottom of your screen. Next, you'll see your partner comparison results. Click the bookmark icon. This saves your results in your ServiceNow account's profile and settings.

Where can I find the partners I bookmarked?

There are two ways to find the partners you bookmarked. If you're still on the partner comparison results page, click View All Bookmarks.

If you're not on the partner comparison results page, sign in and go to your profile and settings. On the left-side navigation, select My Bookmarks. The partner comparisons you've saved show on your screen.

Knowldege

On the servicenow.com main navigation, select Learning, Events, then Knowledge 2026. You'll find them under Sessions on the page navigation. Browse the agenda and choose what you want to attend.

First, make sure you're signed in on servicenow.com. If you haven’t selected on-demand sessions, follow the directions under How do I find on-demand events for Knowledge?   If you’ve already found the sessions you want to bookmark, click the bookmark icon. This saves your results in your ServiceNow account’s profile and settings.  

While you're still signed in and on the Knowledge page, click My List from the page navigation. Click Bookmarks, and there you will see all the Knowledge sessions you've saved.

Support questions

Send a message to our sales team.

Visit our demo options to explore the most current ServiceNow AI Platform apps and solutions.

Visit ServiceNow University for on-demand courses, live classes, hands-on labs, and more, all taught by ServiceNow Experts.

SIgn in to your ServiceNow University account, click Help at the top of the page and click Create a Support Case.

Go to the ServiceNow homepage. Click the Profile icon in the upper right-hand corner and sign in. Click on Manage Settings and update your information.

The bookmark may not retain. Sign in using the top navigation. If the bookmark doesn't show as selected, click it again.

If you need more information or assistance beyond what you see here, please visit our additional our ServiceNow Knowledge Base. This site contains a comprehensive collection of articles, guides, and support options to help you find the answers you need.

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