World Forum Chicago 2025 Home Sessions Sponsors
SEPTEMBER 18, 2025 | 8:30 a.m. – 5:00 p.m. That's a wrap on World Forum Chicago It was a transformative event exploring where the world puts AI to work. We look forward to seeing you next year. Explore More Discover Other Events
Knowledge is happening May 5-7, 2026. Sign up now for registration updates.  Get Updates
World Forum Chicago 2025 Speakers Agenda-at-a-Glance Sponsors
Everything you need to fast-track AI adoption—in just one day Join top healthcare, manufacturing, and fintech experts for this free event. Learn actionable, practical strategies for jumpstarting AI adoption and accelerating CRM transformation. Find inspiration Hear from AI leaders at our keynote and visit the World Forum Expo to learn tangible steps for turning AI potential into operational reality. Take Action Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG). Get expert advice Learn from top AI talent to deliver frictionless service, solve for data trapped in CRM legacy systems, and put AI to work for people—today. Spark new ideas Chat with Chicago’s brightest minds and boldest innovators. Walk in curious, and walk out with an action plan.
We brought the best of Knowledge 2025 to you in Chicago
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.” Shane Malloy
Vice President, Product Management, Issuer Processing, Visa Video CTA “AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.” Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca Video CTA
Meet our speakers Visionary business leaders will offer insights and inspiration to keep you ahead with AI. Mattijs Backx

Senior Vice President and Head of Transformation, McDonald's Corporation

Mattijs Backx is a global business leader with 20+ years of experience transforming Fortune 500 enterprises across industries and geographies. An award-winning thought leader, he specializes in enterprise transformation and AI-powered digital solutions.

 Video CTA Teresa Incesti

Director of Information Services, Northwestern Medicine



Teresa Incesti oversees the ServiceNow platform strategy, IT service management, and contact center operations at Northwestern Medicine. Her focus is on implementing digital solutions that improve efficiency, service quality, and advance technology, positively impacting healthcare now and in the future.

 Video CTA AJ Wijesinghe

Senior Vice President, Enterprise Transformation and GBS+, Ecolab



AJ Wijesinghe leads Ecolab's shared services platform, focused on end-customer outcomes and process excellence. He oversees GBS+ associates, processes, a network of global service delivery centers, and the technology strategy, including leveraging AI at scale.

 Video CTA Kelly Caspers

Senior Vice President, Digital Solutions (Treasury Payments), U.S. Bank 


Kelly leads enterprise-wide digital transformation initiatives focused on operational excellence and customer-centric innovation. Her teams specialize in designing scalable solutions that enhance infrastructure, streamline processes, and elevate the client experience across the financial services sector.

 Video CTA Avik Mukherjee

Senior Manager, IT Asset and Client Services, James Hardie Industries



Avik Mukherjee is a seasoned IT leader and Scrum Master with nearly 20 years of experience in cloud and productivity technologies. At James Hardie, he leads global teams driving innovation across ServiceNow, Help Desk, and Desktop Engineering.

 Video CTA Kimberly O. May

SVP of Global Support, SAS



With 24 years of leadership experience, Kimberly O. May prioritizes strong relationships and fosters a collaborative work environment to deliver an efficient customer support model with robust self-help resources at the center.

 Video CTA Angela Scheuvront

ServiceNow Manager, AIT Worldwide Logistics, Inc.

Angela Scheuvront leads the ServiceNow platform strategy at AIT Worldwide Logistics, using ServiceNow to streamline operations and elevate experiences. Her approach is fueled by empathy, mentorship, and a spark of curiosity from her partner in innovation, George the Monkey.

 Video CTA Gaurav Rewari

SVP and GM, Data and Analytics Products, ServiceNow

Gaurav Rewari leads Data & Analytics Products at ServiceNow, helping organizations harness data to unlock AI-powered business transformation. Under his leadership, the Data & Analytics portfolio enables customers to reduce complexity and fuel agentic AI.

 Video CTA Holly Briedis SVP, Global Industries and Solutions, ServiceNow



Holly is a digital growth leader with a passion for architecting and unlocking customer-centric transformations. She is known for her ability to drive sustainable change, mobilize and energize people, build enduring relationships, and develop world-class teams. Video CTA
One day that will unlock your AI journey
8:30 a.m. – 10:00 a.m.  
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Welcome, Registration, & Expo Opening Pick up your badge and visit the expo to see all the latest cutting-edge innovations of the ServiceNow AI Platform.
10:00 a.m. – 11:00 a.m.  
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World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.
11:30 a.m. – 4:00 p.m.  
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Expo & Sessions Connect with peers, discuss challenges, gain hands-on experience in Learning Labs, participate in hands-on AI micro labs, and walk away with actionable advice from industry experts and partners.
4:00 p.m. – 5:00 p.m.  
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Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
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