World Forum Tokyo 2025 Home Sessions Sponsors
22-23 OCTOBER 2025 | 8:30 A.M. - 6:40 P.M. | TOKYO BIG SIGHT Experience the endless possibilities with ServiceNow's AI Platform. Join us for World Forum Tokyo 2025 and unlock new possibilities for your business. Register now to explore the future of AI at Tokyo Big Sight. Register Now Explore Sessions
World Forum Tokyo 2025 Register Now Agenda-at-a-Glance Speakers Sponsors FAQ
Make AI agents
your working partner A platform where people and AI work together to transform customer experiences and employee work styles. Keynote We will introduce the latest information on ServiceNow's AI platform and how our customers are leveraging AI to create new value.

 Take Action Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG). World Forum Expo  We offer a wealth of content, including detailed demonstrations and individual advice from ServiceNow experts and professionals from partner companies. Networking Use this opportunity to expand your knowledge of AI and exchange opinions with other participants at World Forum to build new networks.
Meet Our Speakers Visionary business leaders will offer insights and inspiration to keep you ahead with AI. NEC Corporation Corporate EVP and CIO

Hiroshi Kodama

 Video CTA Aflac Life Insurance Japan Ltd. Director, Executive Vice President, CTO・CDIO

Toru Futami
 Video CTA JTB Corp. Managing Executive Officer, Chief Information Officer, Chief Information Security Officer

Kyoji Kuroda Video CTA ServiceNow Japan President

Masatoshi Suzuki

 Video CTA ServiceNow Chief Technology Officer and EVP, Dev Ops

Pat Casey
 Video CTA ServiceNow Chief Operating Officer

Tomohiro Hara

 Video CTA JTB Business Travel Solutions, Inc Sales Planning Department General Manger
Takehiko Wakatsuki


 Video CTA JTB Business Travel Solutions, Inc IT Planning Section Manager
Yohko Oyama Video CTA NIPPON STEEL ENGINEERING CO., LTD. Senior Manager, ICT Planning & Incubation Department
Haruki Miyazaki  Video CTA NIPPON EXPRESS HOLDINGS, INC. Management Platform Development Division
Group General Manager Video CTA NSK Ltd. Deputy General manager IT Governance Department Digital Transformation Division Headquarters

Yasushi Kazawa Video CTA The Norinchukin Bank Senior Manager
Kurosawa Ayumu Video CTA Nomura Real Estate Partners Co.,Ltd  Facility Management Division,
Building DX Planning Department
Senior Manager

Shinichi Kinoshita Video CTA Hitachi Social Information Services, Ltd. Jun Sakai Video CTA MUFG Bank, Ltd.  Global Operations Planning Division

Tomoko Miyawaki Video CTA YOKOWO CO., LTD. Management Planning H.Q.　
Cybersecurity Measures Planning Office Dept.
General Manager

Nakayama Hideto Video CTA CITY OF YOKOHAMA Executive Adviser to the Chief
Information Officer (CIO)
Fukuda Jiro Video CTA Load More
Day 1 – For Business and IT Leaders
Agenda: Wednesday, October 22 *Please note that program content and times are subject to change without notice.
8:30 a.m.  
Alt
Welcome, Badge Pick-Up Pick up your budget at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
9:00 a.m. – 10:00 a.m.  
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Training Sessions & Expo Special sessions led by ServiceNow University instructors. The Expo will also be open at the same time, where ServiceNow experts and professionals from partner companies will welcome you. Light breakfast will be provided for those attending the sessions and Expo.
10:00 a.m. – 11:30 a.m.  
Alt
World Forum Keynote Introducing the latest ServiceNow technology and AI platform strategies. We will also feature presentations by industry experts and customers who are implementing cutting-edge initiatives.
11:30 a.m. – 13:00 p.m.  
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Expo & Lunch Enjoy lunch and networking while touring the exhibition hall.
1:00 p.m. – 4:00 p.m.  
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Breakout Sessions & Expo Sessions covering a wide range of topics, including customer case studies, product-specific sessions, hands-on AI micro labs, and how to utilize AI platforms. Sessions by sponsor companies will also be held at the same time.
4:00 p.m. – 5:30 p.m.  
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Networking Reception Kick off the evening with drinks and great conversation. Connect with fellow attendees and start building relationships that will carry you through Day 2 — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
5:30 p.m. – 6:40 p.m.  
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Special Live The first day will conclude with a live performance by a special guest. Details about the performing artists will be announced at a later date. Stay tuned for more information.
Day 2 – For IT Admins and Developers
Agenda: Thursday, October 23 *Please note that program content and times are subject to change without notice.
8:30 a.m.  
Alt
Welcome, Badge Pick-Up Pick up your badge at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
9:00 a.m. – 10:00 a.m.  
Alt
Training Sessions & Expo Following on from Day 1, there will be practical sessions and an expo led by ServiceNow University instructors. You are welcome to join us in the morning for light refreshments.
10:00 a.m. – 11:30 a.m.  
Alt
World Forum Keynote We will welcome speakers who focus on technology and provide an in-depth look at the latest features and direction of ServiceNow's AI platform.
11:30 a.m. – 1:00 p.m.  
Alt
Expo & Lunch Enjoy networking and lunch while experiencing the latest solutions at the exhibition hall.
1:00 p.m. – 4:00 p.m.  
Alt
Breakout Sessions & Expo In addition to customer case studies and product-specific sessions, there will be a “Hackathon Finals” where developers compete in technical challenges, as well as a “Hands-on Lab” where participants can try out the technology for themselves. This practical program will provide experience with ServiceNow's AI Platform.
4:00 p.m. – 5:00 p.m.  
Alt
Expo Before the final session, there will be time for you to freely view the exhibition area.
5:00 p.m. – 5:45 p.m.  
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Closing Session To wrap up the two days, we will present an inspirational session featuring special guests who will discuss the future of AI and technology.
5:45 p.m. – 6:30 p.m.  
Alt
Networking The final networking session is an opportunity to further deepen the connections you have made over the two days. Drinks and light refreshments will be provided.
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Your questions about World Forum Tokyo, answered Expand All Collapse All Where is World Forum Tokyo being held?
World Forum Tokyo is taking place at Tokyo Big Sight, located in South Exhibition Halls 3 & 4, 3-11-1 Ariake, Koto-ku, Tokyo Japan.
What other cities are part of the World Forum event series?
We are hosting nine World Forum events around the world. See a list of cities and dates on our central web page.
Will World Forum offer a digital experience?
At this time, this event is being offered in a live, in-person format only. 
Who can I contact about any registration issues?
For any event queries or issues with registration for World Forum Tokyo, please send an email to servicenow-event@jevent.jp.
What is CreatorCon?
CreatorCon is the ultimate hands-on event for ServiceNow developers, admins, architects, and all practitioners looking to build smarter workflows and faster automation. Get hands-on in AI labs, experience the possibilities of innovation at the HackZone, and connect with peers and experts from the Community. Have more questions about CreatorCon? Contact us at CreatorCon@servicenow.com.
How can I experience ServiceNow AI in action?
At CreatorCon, you’ll experience ServiceNow AI in action through mini labs and the HackZone, where you’ll build an AI Agent using real-world use cases. It’s your chance to see ServiceNow AI in action and walk away with something you built!
I’m new to ServiceNow AI Platform. Where do I start with CreatorCon?
If you are new to ServiceNow AI Platform, choose the CreatorCon Builder Track - designed for anyone to get started with no-code and low-code development on ServiceNow. Then join the ServiceNow Community to connect with peers, and explore the Developer Site for free instance and learning paths
Do I need to bring anything to participate in CreatorCon?

Yes! CreatorCon is hands-on, and you’ll get the most out of it if you come prepared. We recommend bringing:

  • Your laptop – Required for labs and workshops
  • Power adapter/charger – Especially if you're traveling from another region
  • A tablet or phone – Highly recommended to use as a second screen for the lab guide. Otherwise, you’ll be switching tabs frequently on your laptop.
  • Your curiosity and excitement – You’re about to build some amazing things!

Additionally, you can stop by the Community Programs booth in the CreatorCon space on the World Forum Expo Show Floor to learn how you can join, or even start, a local chapter.
What are ServiceNow User Groups (SNUGs)?

ServiceNow User Groups (SNUGs) are in-person or virtual events where you can connect with peers, learn new skills, and grow your knowledge and network.

For World Forum 2025, SNUGs will enter a new era: SNUGs will now be led by Community members, not ServiceNow, making SNUGs truly led by the Community, for the Community. Join us at the SNUGs Social, a collaborative experience held during the networking reception at each World Forum event, designed for connection and Community-led good times.
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