ITIL 4 explained
A QuickStart guide to the most popular global IT service management best practice framework.
You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ITIL 4 in 10 minutes, is for you.Learn what ITIL is all about, including:
- How ITIL works
- The difference between ITIL v3 and ITIL 4
- 5 elements of the ITIL service value system
- 6 activities with the ITIL service value chain