Intelligently prioritise and route tasks across departments with Agent Intelligence
ServiceNow has introduced a breakthrough approach to making machine learning more accessible to organisations. Powered by the Now Platform™, this approach operationalizes machine learning solutions within existing processes without the need to build custom solutions. As a result, IT service desks can enjoy reduced incident triage and customer service response times.
This white paper presents:
- The need for intelligent automation
- An overview of ServiceNow Agent Intelligence specific to the problems it solves
- Recommended best practices while implementing Agent Intelligence