White Paper

Intelligently prioritise and route tasks across departments with Agent Intelligence

ServiceNow has introduced a breakthrough approach to making machine learning more accessible to organisations. Powered by the Now Platform™, this approach operationalizes machine learning solutions within existing processes without the need to build custom solutions. As a result, IT service desks can enjoy reduced incident triage and customer service response times.

This white paper presents:

The need for intelligent automation
An overview of ServiceNow Agent Intelligence specific to the problems it solves
Recommended best practices while implementing Agent Intelligence

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