White Paper
Service Mapping: How to add application context to your infrastructure
As organisations prioritize speed and precision, new challenges continue to pop up in IT service and operations management. Without a centralised, service-aware CMDB, IT can’t easily understand the business impact and meet needs sufficiently.
ServiceNow Service Mapping provides the solution, offering the visibility your team needs for a complete, accurate, and up-to-date map. Our solution provides a comprehensive set of service mapping options—including top down, tag based, and manual mapping.
Download this white paper on using service mapping to add application context to your infrastructure. You’ll learn:
- Why application service context is important
- How to use service mapping in building a service-aware CMDB
- How to service map with different options
