The New ITSM: Empowered by Integrated Operations
New research from EMA confirms what some in the industry have already begun to suspect: ITSM is emerging as a centre of governance and control, as well as automation and insight, across all of IT.
This White Paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogues.
Download this White Paper to learn more about:
- Integrated Operations and ITSM
- The benefits of a Service-Aware CMDB
- The importance of a single system of record