As technologies advance, markets adapt, and businesses grow, organisations’ IT infrastructures need to be able to evolve to address new needs. However, rolling out change requests to a company’s internal systems can be difficult, risky and time consuming.
Perhaps even more importantly, IT changes can directly affect the productivity and engagement of employees who depend on company technology. And whether the change is limited to adding a new office printer, or involves a new technology being implemented across an entire organisation, necessary documentation, approval and implementation practices are vital.
IT change management classifies all changes as either standard, emergency, or normal, and relies heavily on automation wherever possible. This helps ensure a smooth transition, establishing a standardised set of processes to guide IT changes from conceptualisation to closure. IT change management is different from organisational change management, which typically refers to managing changes to employee roles and processes within an organisation.