The industry leader in enterprise operation automation and workflow management, ServiceNow is an obvious partner for any organisation interested in continuous improvement.
ServiceNow Continual Improvement Management provides essential tools and features, designed to bring data, processes, and people together. Incorporating advanced machine-learning technologies, and based on the essential PDCA framework, Continual Improvement Management helps users identify potential problems, set SMART (Specific, Measurable, Achievable, Realistic, Time-bound) goals using data-driven KPIs, and create comprehensive task lists.
Collaborate clearly and effectively on a single, centralised platform. Track improvements. Use the integrated Process Optimization app to maximise efficiency, company wide. Visualise and compare outcomes with easy to use reports and dashboards. Plan and align improvement initiatives with existing business strategies, eliminating barriers and increasing transparency for stakeholders. And with the added benefits of out-of-the-box integrations, managers can further optimise the applications they use every day, discovering new improvement opportunities and creating important improvement initiatives. At the same time, records for other applications may be created from within the improvement initiative/CIM task.
Taken together, these and other capabilities, tools, integration, and built-in resources set ServiceNow Continuous Improvement Management apart as the quintessential solution to creating a culture of improvement in any organisation.
The end goal? Achieving service excellence, aligning business goals, and enabling smart decision-making. After all, the dream of continuous improvement is one worth pursuing. ServiceNow makes that dream a reality, optimising processes and boosting performance across entire enterprises.