© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. 1 PRODUCT-SPECIFIC TERMS Last Updated: August 11, 2025 These Product-Specific Terms apply only to the extent identified on an Order Form for a Subscription Service. All capitalized terms not defined in these Product-Specific Terms have the meaning given to them in the agreement that grants Customer rights to access and use the Subscription Service and any related order forms, use authorizations, addenda, incorporated documents, and amendments (collectively, the “Agreement”), without regard to the name of the underlying agreement, nor how it refers to its parties or identifies ServiceNow’s Subscription Service. In the event of any conflict between these Product-Specific Terms and the Agreement, these Product-Specific Terms control. 1. General Terms 1.1. Centralized ServiceNow Environment. Customer Data may be transferred outside of Customer’s ServiceNow instance to a centralized ServiceNow environment, which may be hosted in a different Data Center Region from Customer’s originating ServiceNow instance (“Centralized ServiceNow Environment”). The relevant terms set forth in the Agreement pertaining to ServiceNow’s security and data protection program will apply to the Centralized ServiceNow Environment, except for any terms relating to certifications, attestations, and penetration testing conducted by Customer. Notwithstanding the foregoing, ServiceNow will make available a SOC 2 Type 2 attestation and a penetration test summary report applicable to Customer Data processing by Advanced AI and Data Products in the Centralized ServiceNow Environment. 1.2. Public Cloud Infrastructure. The infrastructure used to host or process Customer Data may be provided, in whole or in part, by a third-party public cloud provider. Customer Data will be transferred between ServiceNow’s infrastructure, which may include a Centralized ServiceNow Environment, and the third-party public cloud provider and may be processed in a different Data Center Region from Customer’s originating instance. The third-party public cloud provider will utilize industry-standard privacy and security protections, which may differ from those of the Subscription Service. The relevant terms set forth in the Agreement pertaining to ServiceNow’s security and data protection program will apply to third-party public cloud hosting or processing, except for terms regarding certifications, attestations, and Customer-conducted penetration testing. Upon Customer’s request, ServiceNow will provide pertinent data security documentation made available by the third-party public cloud provider. 1.3. Updateability. ServiceNow may update these Product-Specific Terms from time to time, by posting to ServiceNow’s Legal Schedules page located at https://www.servicenow.com/upgrade-schedules.html (or any successor page), which will constitute notice to Customer. Changes will apply immediately to any Subscription Services purchased after the update. For any previously purchased Subscription Services, any updates (a) will not materially degrade the overall performance or security posture of the Subscription Service, except to the extent the updates are required to comply with applicable legal or regulatory obligations, (b) will not expand ServiceNow’s ability to use Filtered AI Content or restrict Customer’s ability to opt out of the creation of Filtered AI Content, and (c) will not apply until the renewal of © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.