Unfurl the web links in Microsoft Teams chat
- UpdatedJul 31, 2025
- 1 minute read
- Zurich
- Employee Center
ServiceNow for Microsoft Teams supports link unfurling. Link unfurling generates a content-rich preview when a supported link is shared in a conversation with a user in Microsoft Teams.
To enable link unfurling, you must create and download the manifest file and upload the file to Microsoft Teams. To download the manifest file, refer Create and download the manifest file for pre-published apps.
In a conversation in Microsoft Teams application, the content in the URL appears as a preview to the user in the form of an adaptive card. The preview is generated based on the content shared in the URL.
The content in the adaptive card will be shown only for public knowledge articles, and the catalog items. However, the adaptive card shows generic content for all private links in the chat conversations.