Conversational SMS Integration with Twilio

Use this ServiceNow Store application to host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents.

Get started with Conversational SMS Integration with Twilio

Select a tile to get started.

ExploreIntegrate Conversational SMS Integration with Twilio with Virtual Agent.

Configure Install and configure your Conversational SMS Integration with Twilio implementation.

Use Agents and requesters can use Conversational SMS Integration with Twilio in portals on your instance.

• Exploring Conversational SMS Integration with Twilio
  Conversational SMS Integration with Twilio enables users to initiate conversations with Virtual Agent by messaging your Twilio phone number.
• Configuring Conversational SMS Integration with Twilio
  Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.
• Using Conversational SMS Integration with Twilio
  Enable a requester to converse with an agent using SMS conversations with Twilio.