Install the Conversational Integration with Workplace from Facebook

You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• If you're using an earlier release of Virtual Agent, you must upgrade to the Australia release to use the features supported in this messaging integration.
• Conversational Integration with Workplace from Facebook requires the Glide Virtual Agent plugin (com.glide.cs.chatbot) to activate full functionality in Virtual Agent or the Virtual Agent Lite plugin (com.glide.cs.chatbot.lite) to activate a limited version of Virtual Agent. Activate the appropriate plugin before you install the integration.
• Install the Conversational Integration with Workplace from Facebook from the ServiceNow® Store.
  Important:

  Installing the Conversational Integration app from the ServiceNow Store store activates the corresponding Install button in the Channels and integrations page. If you have not installed the integration app, the Workplace from Facebook app is listed in the Available Channels section.

  Figure 1. Channels and integrations page before Conversational Integration with Workplace from Facebook is installed

  

  After you install the Conversational Integration with Workplace from Facebook app, the Workplace from Facebook is seen in the Integrations section, and you can proceed with the configuration.

Roles required: virtual_agent_admin and external_app_install_admin or admin

Procedure

1. Navigate to All > Conversational Interfaces > Settings.
2. In General Settings under Channels and integrations, click View All.
3. On the Channels and integrations page, in the Microsoft Teams tile, click Get Workplace plugin.
   
   You are redirected to the Conversational Integration with Workplace from Facebook ServiceNow Store page.
4. On the top right corner of the screen, click Get.
   Note:

   You must be logged into the ServiceNow Store portal to get the plugin.
5. On the Conversational Integration with Workplace from Facebook ServiceNow Store page, click Request Install.
6. On the Request Install screen, provide the Instance Name and Reason for request.
   You can also validate the instance that you provided by clicking Validate Instance.
7. Click Request.
   A message pops up on the Request Install screen that your request has been auto approved.

What to do next

Integrate ServiceNow Virtual Agent with Workplace from Facebook.