Users tab

Get detailed information on Virtual Agent users such as the time of the last conversation and duration of the conversation.

The Users tab provides information about users who interacted with Virtual Agent in a certain time period.

To access the Users tab, you must have the Chat Analytics Viewer (chat_analytics_viewer) role.

Figure 1. Users page

Users tab benefits

The Users tab enables you to do the following:

• Filter the list of users based on specific conditions using the filter editor. For more information, see Use filters in the Users tab
• View user details. For more information, see User information section on this page.
• Export the list of users to a file. For more information, see Export the list of users section on this page.

Export the list of users

To export the list of users in the Users page to a file, select Export. In the Export pop-up window, specify the format for the file such as Excel, CSV, JSON, or PDF, and the delivery type such as email or download.

Note:

You can export up to 1000 records only from the list on the page. This limit is not configurable.

User information

The following table describes user details listed on the Users tab.

Table 1. User information

Column	Description
User ID	User ID of the logged in user. If users don't log in, they appear in sessions as Anonymous.
Is Anonymous	If users didn't log in, they appear in the sessions as anonymous.
Channel	Conversation channel used by the user.
Last conversation	Timestamp of the user's last conversation with the Virtual Agent.

• Use filters in the Users tab
  You can use filters to get a deeper understanding of User data.