Components installed with Agent-Initiated Messaging Interface

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with installation of the Agent-Initiated Messaging Interface application, including tables, plugins, and ServiceNow Store applications.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Tables installed

    Table Description
    Agent initiated messaging configuration [sn_agent_initiated_msg_config] Extends the application file. Base table for all service channel configurations for composing agent-initiated messages.

    Plugins installed

    Plugin Description
    Conversational Messaging (com.glide.messaging.awa Enables messaging actions that are performed when an event occurs.

    ServiceNow Store applications installed

    Application Description
    Agent Messaging Component Contains UI components for composing agent-initiated messages.