Managing conversational actions in Assistant Designer

  • Release version: Australia
  • Updated May 13, 2026
  • 1 minute to read

    • View and manage conversational actions through Assistant Designer.

    Note:
    An updated Assistant Designer Asset library user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not activated, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    When you have the admin or virtual_agent_admin role, you can work with conversational actions in Assistant Designer.

    Conversational actions currently can't be created in Assistant Designer. You can only view and edit them in Assistant Designer. Conversational actions can be created, tested, and deleted only in Workflow Studio. For more details on creating actions, see Create an action in Workflow Studio.

    When you open an action, a tab is displayed in the navigation header bar. This tab opens the action in Workflow Studio within the Assistant Designer environment. The following columns appear by default:

    Column Description
    Name Name of the action. Select the name of the action to work with that action directly in Assistant Designer.
    Type Action.
    Status Status type such as Published.
    Active Whether the asset is active or inactive.
    Last modified Time that the subflow was last modified.
    Description Description of the action.

    Actions tab in theAsset library that displays basic information about conversational actions in a list.

    Use the row actions icon to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the action's Promoted status to show as a suggested conversational asset in the virtual assistant.
    Discoverable Option to toggle the action's Discoverable status. If discoverable, the action is invoked when matched with a user's utterance.
    Visible Option to toggle the action's visibility to users. If visible, the action appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the action's active status. If active, the action is available within the conversation.
    Delete Option to delete the action is not applicable within Virtual Agent Designer because actions can only be deleted within Workflow Studio.