Plugins for Conversational Integration with Microsoft Teams

Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin, the Conversational Integration with Microsoft Teams [sn_va_teams] plugin, and verify its additional plugins to enable other features for conversation design.

You must have either the virtual_agent_admin or admin role and the external_app_install_admin role to activate these additional plugins. For details, see Activate a plugin.

Note:

Ensure that you perform the following steps before verifying the activation of additional plugins required for Microsoft Teams.

• Install the Glide Virtual Agent [com.glide.cs.chatbot] plugin.

  For more information about activating the Glide Virtual Agent plugin, see Activate Virtual Agent.

• Download the Conversational Integration with Microsoft Teams app from the ServiceNow® Store.

  For more information about downloading the app, Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

• Install the Conversational Integration with Microsoft Teams [sn_va_teams] plugin in your ServiceNow instance.

  For more information about installing Conversational Integration with Microsoft Teams, see Install Conversational Integration with Microsoft Teams.

Verify the following plugins for Conversational Integration with Microsoft Teams.

• Microsoft Teams Graph Spoke [sn_msteams_ahv2]: Plugin is auto installed as part of [sn_va_teams]. In your ServiceNow instance, navigate to All > sys_plugins.list and search for [sn_msteams_ahv2] to locate the plugin. If it hasn't been installed, you might have to request from the ServiceNow Store first and install the plugin in your ServiceNow instance.
• MS Teams - App Core [com.snc.msteams.app.core]: Plugin is auto installed as part of [sn_va_teams]. In your ServiceNow instance, navigate to All > sys_plugins.list and search for [com.snc.msteams.app.core] to locate the plugin. If the plugin is installed, you are all set to move forward. If it was not installed, reach out to Customer Service and Support.