Topic Languages tab

Use the Languages tab to view the topic's translation status for languages that have been activated in Virtual Agent. If NLU is enabled on your instance, you can also view model mappings for each language.

Some features on the Languages tab require the appropriate localization roles. For more information, see Localization roles for Virtual Agent.

Translations tab

Figure 1. Example Translations tab

Table 1. Translations tab columns

Column	Description
Language	List of available languages in Virtual Agent. Only installed languages are displayed (the language plugins are activated). If a language appears as unavailable, it means the language plugin is installed, but it has not been activated in Virtual Agent settings or in the Localization Framework. For more information, see Configure Natural Language Understanding in Virtual Agent and Languages table.
Topic translation status	Indicates translation status: Complete: Topic is completely translated Partial: Topic is partially translated In progress: Translation is in progress Not started: Translation has not begun Needs publishing: Topic is unpublished or in Draft state The ServiceNow platform provides translations for interface features and pre-built topics, so languages may display as partially translated.
Topic translations	Depending on the state of the localization process and your role, you can either view the current content for the language, or you can edit the language content. Only users with the Localization editor [localization_editor] role can edit translated content.
Localization request	Click Request translation to create a Localization Framework task. Translation will begin depending on how the flow was set up in the Localization Framework. If translation has already begun and you have the Localization fulfiller [localization_fulfiller] role, click View requested item to view the task.
Test	Click the link to test the topic in a particular language.

NLU language mapping tab

If you've enabled NLU on your instance, you can view or modify the topic mappings on this tab. You can also map your entities and test the translated topic here.

Note:

Unless you're using legacy, single-language models, all secondary languages in a topic must be mapped to the same model group. In most cases, changing the mapping for one secondary language will change the mappings for all secondary languages in the topic. For more information, see NLU model mapping in Virtual Agent Designer.

Figure 2. Example NLU language mapping tab