It's important to test your assistant to simulate an end-to-end conversation before moving your experience into a production environment. Validate the user interface experience, agentic workflow results, and fallback
options.
Procedure
Navigate to All > Assistant Designer > Assistants tab and select Test for the assistant you wish to test.
If selected portals only have the standard chat experience or only the enhanced chat experience enabled, the drop-down list doesn't appear. If both experience types are enabled, the drop-down list shows both of them.
Figure 1. Test a chat assistant from the Home page
The Test options reflect the assistant’s configured display experiences. When multiple chat experience types are configured, a drop‑down list appears with all
available testing options. If only one chat experience type is configured, the drop‑down list is not shown.
Testing a chat assistant can also be accessed when editing an assistant.
Figure 2. Test a chat assistant when editing an assistant
Note:
If a display experience hasn’t been configured, the test panel launches the enhanced chat experience.
