Customize citation message

Inline citations are intended to show from which ServiceNow knowledge articles the response is generated. This can include information from attachments and knowledge blocks, or from external content such as Microsoft SharePoint and Confluence. Inline citations also appear when the user is presented with an action to perform, for example, within a Virtual Agent topic or a catalog item.

Before you begin

For more information about Now Assist in Virtual Agent citations, see Using Now Assist in Virtual Agent.

Role required: admin

Procedure

1. To change the citation text within the Sources section of an LLM-generated message before auto-executing the first step in the action, navigate to All > sys_cs_context_profile.list.
2. Select an assistant.
3. In the Custom Greetings and Setup Messages tab, select Starting "{0}" to modify the LLM-generated message in the citation.

   Figure 1. Customize the LLM-generated message in the citation

   

4. Select Update.