Conversational Integration with WhatsApp (powered by Twilio)

Use this application to enable requesters to interact on WhatsApp chat with a virtual agent or live agent. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number.

Get started with Conversational Integration with WhatsApp (powered by Twilio)

Select a tile to get started.

Configure Install and configure your Conversational Integration with WhatsApp (powered by Twilio) implementation.

UseAgents and requesters can use Conversational Integration with WhatsApp (powered by Twilio) in portals on your instance.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

• Using Conversational Integration with WhatsApp (powered by Twilio)
  Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.