WhatsApp Cloud API provider properties

  • Release version: Australia
  • Updated May 18, 2026
  • 1 minute to read

    • Use provider properties to customize the behavior of the Conversational Integration with Conversational Integration with WhatsApp (WhatsApp Cloud API) application.

    Table 1. WhatsApp Cloud API provider properties
    Property Description Default value
    time_format Controls the time format used in WhatsApp messages. Accepted values are 12 (12-hour clock with a.m./p.m., for example 2:30 p.m.) or 24 (24-hour clock, for example 14:30). 24
    date_format Controls the date format used in WhatsApp messages. Supported formats: MM/DD/YYYY, DD/MM/YYYY, YYYY-MM-DD. DD/MM/YYYY