OAuth setup for Apple Messages for Business

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of OAuth setup for Apple Messages for Business

    This guide outlines the steps to integrate your Identity Provider (IdP) with Apple Messages for Business using OAuth2 authentication, connecting your Apple Messages for Business account to your ServiceNow® instance. Proper setup enables secure and efficient communication between both platforms.

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    Key Features

    • Apple Messages for Business Configuration: Log into your Messages for Business account and set OAuth2 URLs, Client ID, and follow Apple’s documentation for configuration.
    • ServiceNow OAuth Setup: Create records in the Application Registries, OAuth Entity Scopes, and Connection and Credential Aliases tables, specifying the necessary fields and settings.
    • HTTP(s) Connection: Establish an HTTP(s) connection to fetch user information from your IdP, ensuring the connection URL aligns with your IdP's API.
    • Profile Parser Action: Utilize Workflow Studio to create a profile parser action tailored for Apple Messages for Business.

    Key Outcomes

    By following these steps, you will successfully integrate Apple Messages for Business with your ServiceNow instance. This setup will streamline user authentication processes, enhance communication capabilities, and ensure secure data exchange between the two systems, improving overall operational efficiency.

    Integrate your Identity Provider (IdP) with Apple Messages for Business using OAuth2 authentication.

    Connect Apple Messages for Business to your ServiceNow® instance

    Complete the following steps on the Apple Messages for Business site to connect your Apple Messages for Business account to your ServiceNow® instance.

    1. Go to the Apple Messages for Business page (register.apple.com) and log in to your Messages for Business account.
    2. Go to the Integrated OAuth2 Authentication section.
    3. Add the Authorization URL from your Identity Provider (IdP) to the OAuth URL field.
    4. Add the Token URL from your IdP to the Token URL field.
    5. Add the Client ID from your IdP to the Client Identifier field.
    6. Refer to the Apple documentation for further instructions on configuring OAuth2 authentication on your Apple Messages for Business account.

    Set up OAuth on your ServiceNow® instance

    1. Go to your ServiceNow® instance to set up OAuth.
    2. Create a new record in the Application Registries (oauth_entity) table using these instructions: Use a third-party OAuth provider.
      • Use the grant type Authorization code.
      • Add the Token URL.
    3. Create a new record in the OAuth Entity Scopes (oauth_entity_scope) table using these instructions: Specify an OAuth scope. If you have multiple scopes, then add a new record for each scope, and create a corresponding Entity Profile Scope record for each scope.
    4. Create a new record in the Connection and Credential Aliases (sys_alias) table using these instructions: Create a Connection & Credential alias. This connection alias is used for fetching the http connection record which you create in the next step.
    5. Create a new record in the HTTP(s) Connection (http_connection) table using these instructions: Create an HTTP(s) connection.
      • Type of connection - Select HTTP(s) Connection

      • Set the Connection alias to the sys_alias record created in previous step.

      • Set the connection url to fetch the user information API as per your IdP. (For example: https://<your-idp-app>.com/api/v1/users)
    6. Create a Profile Parser Action using Workflow Studio. See the code snippets shown here for an example: Create a profile parser action for Apple Messages for Business. See Building actions for more details.
    7. Create a new record in the Provider Application Authentications (sys_cs_provider_app_authentication) table using these instructions:
      • Set the Provider Channel Identity to your provider app (sys_cs_provider_application)
      • Set the OAuth Entity Profile to the oauth_entity_profile record created with your OAuth Provider (oauth_entity) record.

      • Set the Profile API Connection to the http_connection record created previously.

      • Set the Profile Response Parser Action to the sys_hub_action_type_definition record that you have defined.