Conversational Integration with Alexa

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.

    Get started with Conversational Integration with Alexa

    You can name your Alexa skill and manage it using your company's Amazon account while enabling end users to link their accounts to the ServiceNow instance. You can also customize the way that a virtual agent speaks to you in a voice-friendly manner without having to change the topic.
    Note:
    The Conversational Integration with Alexa supports both screen-less and screen-based Alexa-enabled devices.

    Select a tile to get started.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.