Additional resources for Conversational Interfaces

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you’re looking for Conversational Interfaces (CI) best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow® resources on other relevant websites.

    Table 1. Resource links
    CI features Resource type Resources
    Agent Chat

    Getting Started

    		 Agent Chat quick start guide (ServiceNow Community)
    Agent Chat

    FAQs

    Agent Chat FAQ
    Now Assist in Virtual Agent

    Release notes
    Now Assist in Virtual Agent

    Tips and examples

    When to consider Now Assist in Virtual Agent

    How to request catalog items in Now Assist in Virtual Agent

    Now Assist in Virtual Agent conversational catalog ordering

    Migrating NLU topics to LLM
    Sidebar

    Release notes

    		 Sidebar release notes
    Sidebar

    Tips and examples

    Enable Sidebar users to collaborate with Microsoft Teams users
    Sidebar

    FAQs

    		 Sidebar FAQ
    Virtual Agent

    Release notes

    		 Virtual Agent release notes
    Virtual Agent

    Getting Started

    		 Virtual Agent and NLU Quick Start Guide
    Virtual Agent

    Best practices

    		 The 7 habits for a highly effective chatbot
    Virtual Agent

    Tips and examples

    Virtual Agent - Tips for Implementation Success

    Virtual Agent implementation checklist - a deeper dive
    Virtual Agent

    FAQs

    Virtual Agent FAQs

    Virtual Agent NLU FAQs