Table bot response control

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Table Bot Response Control

    The Table bot response control in Virtual Agent allows users to display information as a structured table within conversations. This feature enhances clarity by organizing data such as service changes, company holidays, and contact information. Users can create tables with up to four columns and optional headers, enabling a more user-friendly interaction.

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    Key Features

    • Node Name: Identifies the Table bot response in the topic flow.
    • Data Population: Tables can be populated from ServiceNow tables or custom scripts.
    • Filtering Options: Users can filter table contents using no-code conditions or low-code scripts.
    • No Records Message: Custom message displayed when no records are available.
    • Link Activation: Toggle to enable links for each record; requires system property adjustment.
    • Sorting: Rows can be sorted by selected columns in ascending or descending order.
    • Headers: Custom headers for tables can include text, variables, or scripts.
    • Conditional Display: The node can be shown or hidden based on specific conditions.

    Channel Support

    The Table bot response control is supported across various channels, with specific constraints:

    • Web UI: Supported
    • Mobile UI: Supported
    • Microsoft Teams: Supported
    • Slack: Supported
    • LINE: Supported
    • Apple Messages for Business: Supported
    • Alexa (Voice): Partial support on screen devices
    • Other Channels: Some channels like Facebook Messenger and SMS Twilio are not supported.

    Key Outcomes

    By utilizing the Table bot response control, ServiceNow customers can enhance user interactions, streamline information delivery, and improve overall communication efficiency in their Virtual Agent implementations. Expect a more organized presentation of data that aids users in decision-making and enhances their experience.

    Use the Table bot response control in a Virtual Agent topic to display a bot response as a table.

    Table bot responses enable users to see information in a more organized way.

    For example, you can organize and display information such as the following:
    • Planned service changes
    • Company holidays
    • Contact information
    • Testing sites

    Output tables can have between one and four columns and may include optional column headers. You can populate tables using the conditioner builder or scripts.

    Table bot response properties

    Property Description
    Node name Name that identifies this Table bot response control node in the topic flow.
    Populate this table by Options for populating the table. Select one of the following:
    • Table: Select the ServiceNow table that contains the data to be displayed.
    • Script: Enter code in the Define rows dialog box.
    Table The name of the table that contains the data.

    This field is available only when the Table option is selected.
    Filter rows Options for filtering the contents of the table. Choose one of the following:
    • Condition: Specify a no-code condition statement using the condition builder. For more information, see Condition builder.
    • Script: Enter a low-code script that specifies a condition.

    This field is available only when the Table option is selected.
    No records response message Message displayed if no records are found.
    Show links for each record Slide this toggle to activate links for each record in the output in your Virtual Agent conversation.

    The Show links for each record toggle is not available by default. It can be enabled by changing the value of the system property sn_cs_builder.table_show_links_enabled to true.
    Columns and rows
    Columns (left to right) Table columns that you want to display in the conversation. You can have up to 4 columns.
    • Field: Select a field from the ServiceNow table to be displayed in the column.
    • Display name: Reflects the selected column name. Use the default name or change the name.

    This field is available only when the Table option is selected.
    Sort rows by Option for sorting returned rows by column. You can sort by one of the selected columns, or by a column not shown in the response to the user. Choose Ascending or Descending order for the sort.

    If you don't specify a sort order, rows are sorted by creation date in descending order. If you specify a different sort order, creation date is used as a secondary sort order.

    This field is available only when the Table option is selected.
    Advanced
    Headers
    Header Header or title for the table when the table is displayed in the response output. The header can be a text string, variables, or a script.
    Display Column Headers Toggle switch that enables the display of column headings.
    Hide this node
    Conditionally show this node if

    No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

    Channel support

    Table 1. Channel support for the Table bot response control
    Channel Support Constraints
    Web UI Supported None
    Mobile UI Supported None
    Now Assist panel Not supported Not applicable
    Microsoft Teams Supported None
    Slack Supported None
    Workplace Supported None
    Facebook Messenger Not supported Not applicable
    SMS Twilio Not supported Not applicable
    LINE Supported None
    WhatsApp Not supported Not applicable
    Apple Messages for Business Supported None
    Alexa (Voice) Partial support Supported on devices with screens. For nonscreen devices, the table will be read, if possible. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

    Example Table bot response output

    Note:
    Virtual Agent Designer controls may display and function differently in other channels.
    Response properties Table bot response output
    Figure 1. Table bot response control basic properties
    Basic properties include the node name, the method of populating the table, the filter, and the columns to be returned.
    Figure 2. Web UI Table bot response output
    Table in a chat window that displays the 2020 Company Holidays by Holiday and Date.
    Figure 3. Table bot response output in ServiceNow mobile
    Table in a chat window that displays the first six 2021 Company Holidays by Holiday and Date. The user can choose an option to view all 11 rows.