Set up your ServiceNow Otto for Virtual Agent branding

  • Release version: Australia
  • Updated August 11, 2026
  • 1 minute to read

    • Create different ServiceNow Otto for Virtual Agent branding configurations for the various organizations that use your instance. These configurations only apply to chat widget branding on portals.

    Before you begin

    For more information about ServiceNow Otto for Virtual Agent, see ServiceNow Otto for Virtual Agent and Configuring assistants overview.

    Role required: virtual_agent_admin or admin

    About this task

    Create different chat widget branding configurations.

    Procedure

    1. Navigate to All > Conversational Interfaces > Settings.
    2. In the Display Options section, select View All next to Branding.
    3. Select New to create a branding configuration or select ServiceNow Otto for Virtual Agent to update it.
    4. To edit the settings, see Set up your Virtual Agent bot's branding.