Configure to support chat history in Virtual Agent API

You can now support your live agents to see chat history in their conversations with the primary bot.

Before you begin

Role required: admin

Procedure

1. Navigate to All, and then enter sys_cs_provider_application.list in the filter.
2. Select the VA Bot to Bot Provider Application record to open it.
3. In the Provider Channel Identity form, select the Provider Identity Properties related list and click New.
4. On the Custom Adapter Property form, fill in the fields.

   Table 1. Custom Adapter Property form

   Field	Description
   Name	Name of the customer adapter property, such as store_history_as.
   Value	Enter any one of the following inputs: multi-text: The chat history will be displayed in individual messages. text: The chat history will be displayed in a single block. html: The chat history will be displayed in HTML.
   Description	Enter an explanation for this property: The custom adapter property to display the chat history between the primary bot and the end user with enhancements.

5. Click Submit.

• Setting logo for the primary bot in Virtual Agent API
  You can customize your agent chat interface by setting a logo for the primary bot that appears in the chat history.